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Thoroughly recommend Paxos Club. We will return :)
Had a super stay in this family run hotel. The staff were just lovely and incredibly helpful. In testing times they managed to make us feel looked after - and safe (traveling with 86 year old mother:). Nothing was too much trouble. The hotel was immaculate, especially the pool area. An oasis indeed. John, Karis & Doris
Could be much better
Overall we enjoyed our stay here. The property is beautiful with lovely stone buildings set in well-kept grounds and a great saltwater pool area although with not enough umbrellas for shade. The rooms are comfortable and kept spotlessly clean and the staff are generally friendly. Covid cleaning and preventative measures were very professional. What demotes this review is the food which was really quite awful. Our cooked breakfast was served stone-cold on several mornings and the quality on the whole was poor. With only a handful of guests staying we didn't see why it was necessary to serve food cooked hours beforehand - you can fry an egg or cook an omelette in the time it takes to make the toast to go with them. On the one night we stayed in for dinner even basic items on the limited menu such as moussaka were unavailable. The Caesar salad was lamentable - salad,tinned sweetcorn,a few desultory chunks of chicken and none of the parmesan or bacon promised on the menu.The lamb chops had the consistency of firewood. The only other party dining that night sent their food back for being cold. It's a shame because we liked this place and we are loath to be negative about it after a year of Covid but there really is no excuse for the dreadful food. This property bills itself as 4 star.We'd say a very good 3 star that could be much much better with someone competent in the kitchen. Perhaps if and when the season picks up things might improve.
Great staff, we had a wonderful stay!
The strength of this place is definitely the people. It’s a family business and all staff are very friendly and accommodating! They take good care of this place and guests. It’s a wonderful resort (not the resort you would see in the main land or in Cyclades island but the best in the island!). We had a great experience.
Best staff in paxos
After an initial disappointment in being allocated a room at the back of the hotel 212 with no natural light i complained and was moved to room 306 the following day which was brilliant the hotel was under covid rules but costas and his family were really excellent working in testing conditions we found the hotel very clean pool area excellent with quality beds and furnishings, food was good breakfast was the best you could possibly expect in covid restrictions also do not believe people when they say the walk into gaios is a 10 minute stroll it is 15 mins downhill and a strenuous uphill treck back and when we were there on 4th Sept the courtesy bus was not available due to covid restrictions this did not affect our holiday which was brilliant and made a great holiday during testing times all down to costas and his family and friends thanks we will be back
Lovely poolside area but disappointing stay overall
We wanted to end our holiday on a high and so treated ourselves to a one night stay at the four star Paxos Club Resort & Spa. Whilst we couldn't fault the poolside area and the size and comfort of our room, there were a few issues which spoiled our stay: 1. The WiFi did not work in our room and on querying it, we were informed that it wasn't compatible with certain devices due to a technical incident that occurred "some time ago". The only solution given was to restart our phones / tablets which didn't work. 2. There was a large area of untreated mould by the bathroom sink. 3. No information regarding the hotel's services e.g. breakfast hours, WiFi password, telephone number for reception etc was available in the room. 4. We were only informed on arrival that the spa was closed due to COVID-19. Whilst this is perfectly understandable, we weren't notified about this when we booked and thought that this would have been reflected in the price. 5. The hot options at breakfast were all cold and espresso machine coffee wasn't included in the price. 6. The level of customer service was poor, for example on checking out, we were abruptly told that we had entered our credit card pin incorrectly and that's why the transaction had failed, when in fact the member of staff hadn't accounted for the contactless payment limit. This is not what we would expect from a 4 star hotel and left feeling quite disappointed. We would definitely return to Paxos but not stay at this hotel again unless the above was addressed.