Gjestevurderinger

av Kikkinana Norge

Ferie med min datter

Utrolig flott Hotel, med flott uteområde. Maten var nydelig, og servicen var kjempe bra. Det eneste minus var at vårt flotte store rom lå for nært restauranten. Mye støy fra musikken som spilte til kl 0100 om natten. Ellers et nydelig Hotel, som ligger som en "oase" for seg selv.

av 742hildel Tvedestrand, Norge

Fantastisk

Vi ble tatt imot på en god og informativ måte. Uteområdet med bassengene, grøntområder, lekeplass og tennisbane var behagelig og veldisponert. Stien ned til Atlanterhavet, spennende og ikke minst trappen ned til den fantastiske stranden. Rommet var stort og romslig. En fantastisk god og stor seng å sove i. Rent og skikkelig, i tillegg til moderne og frisk design. God plass til bord, stoler og solseng på verandaen. Ikke røyk i hele hotellet, deilig. Maten var også veldig god og gjennomtenkt, med mye frukt tilgjengelig. Fargerikt og velsmakende mat. Vi kommer veldig gjerne igjen :)

av Jon80812 London, Storbritannia

Delightful Return

A resort hotel located in a little corner of the Algarve between Albufeira to the west and Vilamoura to the east, with Olhos de Agua nearby, and the glorious, long strip of Atlantic beach - complete with Martian cliffs - a mere walk away via a fun, gradually cascading stairway down to the Praia da Falesia, accessed directly from the hotel grounds. Our fourth visit was emotional due to it being our first since lockdown. We were excited catch up with staff who felt like old friends given the warmth, personable quality, and level of service during our previous stays, that is the culture of this special place. Thus, it was wonderful to meet the fantastic Gil as we entered, and a delight to meet again with: Joel, Carine, Sergio, Paula, Ruben, and Patricia. All fabulous people and essential to Epic Sana's unique, intrinsic quality as a hotel. We were grateful to the helpful Senhor Miguel for returning 10 euros that we had mislaid one evening. And were delighted to meet Stephanie at the Abyaad buffet who was very cool. Senhora Ines's sublime sobremesas are worth the pilgrimage alone just to taste. They are indulgent delights. We would wish to thanks the brilliant Malvina, Thiago, and João at the Lima restaurant. The trio were great company, huge fun and created memorable mealtime evening experiences. Worth mentioning, also, O Senhor Padeiro at the Lima whose pizzas, focaccia, and walnut, tomato loaves were artisanal masterpieces of flavour, texture and taste. The garden grounds have evolved since our first time into pretty spaces, with many memorable vista viewpoints. Perfect for romantic night time stroll. Also, we liked to watch the wildlife out to the Ocean on chairs by the Love Swing tree. Shame they took them away after we sat there two days in a row. Was also a shame that a conference booking led to the hotel cancelling a portion of my planned 50th birthday booking, which was eventually scuppered by the Pandemic anyway. One observation: as a hotel with regular group conference bookings, and such a large venue it strikes me as inconsistent that there are no designated third spaces, nor cafe areas available for professionals to perform remote working activities in comfort. Especially as Portugal leads the way towards assisting the flourishing digital nomad culture. The vast open foyer is fine for meetings, but for a coffee and water, or a sandwich, next to one's laptop whilst doing a quick bit of work necessitates a long walk to the Bluum Bar, or Open Deck, and an equally long careful return journey. Both are very nice but are perhaps geared to serving alcohol during daytime.

av BSchraeder Saarburg, Tyskland

Lots of room for improvement - 5 days @epic sana Albufeira

Beginning of December 2022 I booked spontaneously a new year's stay at the epic sana Albufeira because of the price still being in my personal range (approx. 1.500€ for 5 days/nights bed & breakfast via a travel agency and thus including return flight and hotel transport as well as the new year's eve gala dinner). The clientele consisting of well-situated middle and upper class guests was rather snobby than friendly. First of all, my compliments to the staff: very good service, throughout very friendly and gentle. The lovely "breakfast team" and the reception personnel equally. Great location, lovely area and surroundings. So far, it would comply with a 5 star standard. The breakfast buffet itself however was lower than the European 4 star standard. I had even experienced some rare very good 3 star hotels with more local/regional, high quality products. Again, compliments to the staff who arranged reliably gluten free options for me at 07.00 every day (coeliac disease). What made me rating the overall only 3 out of 5 had been two reasons: cleanness and the obligation to have a 283€ gala dinner not offering a suitable choice of drinks with a price being totally inacceptable. After the first night I had spotted two painful bites and slept horribly. At the end there had been 7-8 bites. I decided even to take an evidence picture. On top, the floor was not properly clean either. Concerning the 283€ gala dinner which was mandatory that time: enterntainment was very good, location likewise. Food from 4 regions/countries but the declaration of allergens was questionnable. Very disappointing for such an enormous amount of money was the choice of drinks and that evening even the service. Whereas half of the tables ( in the back) were served espresso after the courses my table wasn't. Finally, for 283€(!!!) a tremendous choice of drinks must be included, indispensably. The only one I asked for, an egg liqeur, an off-the-shelf product, was not available... Another time this rating might have been 4 of 5 but this time due to the very detailed examination above: 3 out of 5 only!

av coflats Stroud, Storbritannia

group of 10 with 5 children

The staff were amazing and the whole hotel complex is beautiful, especially the access to the sand cliffs and the beach. The rooms were wonderful. We booked 3 rooms and got upgraded to garden suites. Problems we encountered 1) Shower pressure low and hot water only warm. 2) Coffee machines in the rooms mostly did not work and did not get replaced. 3) The cooker hob in my room did not work, they spent an afternoon trying to fix it, meaning we could not use the room. I had to waste all the food we'd bought for dinner. 4) The indoor pool was too cold for me. The children loved it, but I could not go in. 5) Plant based food at breakfast was not very good, one morning we got raw tofu, which meant they tried. However they did have oat milk for coffee. Still gave it an excellent rating overal.