Gjestevurderinger

Innlegg av NabsBen London, United Kingdom

Good experience

Good service, loved the white sand beach, aquapark, some nice restaurants , very good spa, nice aquarium and a good service overall. The only things I didn’t like are the lack of affordable meal option (you have to spend at least 40 euros per person in every meal even breakfast), bad quality of the pool menu and food (the burgers are really not worked on). Overal will recommand

Innlegg av Edrian1234

Great service 😉👍

This restaurant was great😊..and the food was very good..i really like the food .and server was very helpful shahnazar and zeeshan. we celebrate bitthday there. Its moments was very memorable. Thanks guys...especially shahnazar...

Innlegg av U8411JFalexanders London, Storbritannia

Gentleman’s tonic barbers

Need to sort my lid out for a business meeting. Coming from UK where all barbers were closed (lockdown 2.0), relied on Gentleman’s tonic in the Atlantis to sort it out and Nurridin nailed it. Knows what he’s doing and nice chap! Bit expensive but luckily was worth it. Thanks a lot!

Innlegg av samwynne2020

Receptionist messed up and took £4,000 off card after account was cleared and still not returned

Firstly i would like to start with how amazing the hotel is and the staff who work their from the security to the restaurant workers and cleaners. I stayed initially for 3 days in a suite before staying 4 days longer, then staying another week, due to enjoying it so much. Unfortunately my last 4 days were ruined when i went to reception to pay the balance the receptionist messed up and took the £10k balance but did not take the pending payments. I went out for a meal that night and my card was declined which was extremely embarrassing as the alantis had not released the money. I went to reception and spoke to a very unhepful manager i think it was sandy. She told me she had opened an account on the room and that i could clear the balance at the end when i leave. This meant i could not leave the hotel due to lack of funds, i had to spend 2 days in the hotel before money i transferred out of my other bank account landed on the card. I was told it would be sorted in 2 days, i went back and the women apoligised and said she meant two working day not 2 days she will get this addressed. I left on Saturday and was promised it would be back in my account on Sunday. It is now Wednesday and still no contact from the hotel and the money in still pending and i can not use the card.

Innlegg av Andre A

Great VIP hospitality makes you feel special

Had a VIP welcome private check on, MR HAMAD assisted me from the time I valet my car till check out. Always checked on how was my stay, had a great welcome and goodbye treatment by MR Gio and MR. Dev. At the Imperial lounge. MR. Gio given us exceptional service with courtesy at the Imperial lounge. Had an exceptional great stay will be repeatedly coming back