Gjestevurderinger

Innlegg av Gollam76 Budapest, Ungarn

Big hype - small disappointment

The pearl of palm . Truly the location is great. You can enjoy place , sea, aquarium and the aquapark . The rooms are clean and well equipped.Quality of food is fantastic, there are lots of real valuable restaurants (will review them separately) But. Massively overpriced . The service is slow and lot of times unprepared. Even during COVID crowded and frustrating noisy and busy . In 6 days 2 times the room service was not done. The reception is super slow All in all I rather not recommend the hotel , just visit

Innlegg av rvilal360634 Bucureşti, Romania

Destino perfecto para vacaciones en Familia

It is a great destination /hotel for family holidays , highly recommended. Though we were a bit scared being such a huge hotel, they way it is displayed and organise doesn't give you that feeling. there are plenty private areas and many things to do for all ages.

Innlegg av Paula C Dubai, De forente arabiske emirater

Always the best choice for families

That’s our regular staycation place in town but this time we took our guests with us, for a few days, to get some after Christmas rest, and we got much worse experience unfortunately 😕 We had a room facing The Palm which now also have view on a fountain show at the point, so that’s a plus. A huge minus for the lack of restaurants choice for dinner- at the check in we were said we should book our dinner for the whole stay straight away, because all the restaurants are working on 50% of capacity only due to social distancing. The only problem was that NONE of the restaurants were able to book a table for 4 for at any reasonable time (only after 10 p.m and we had a toddler with us so dinner is 6.30-8.30) so we spent the whole stay (3 nights) eating SEPARATELY from our friends so that we could eat early enough with our little one and they had their dinner much later due to the lack of tables for 4 available for booking. That’s just ridiculous!!! The lady responsible for doing the restaurant bookings (not a very friendly person) said that we should book a week before checking in- so no comments here... 🙄 The same issue was with their waterpark Aquaventure - a complete lack of loungers!!! We couldn’t find even ONE free lounger, at 10.30 in the morning!!! We were forced to book a private (and of course very expensive) cabana to have any space to sit on... the whole place was absolutely packed with people. Looks like hotel was seriously overbooked for it’s new COVID capacity... That left us with a very bad impression, so we won’t be back in any rush.

Innlegg av Petar_Vu Beograd, Serbia

Great property but

Very nice hotel & facilities, very clean, wonderful hospitality but - half of waterpark was closed, beach only available until 6PM, prices in restaurants too expensive... we had 2 days in row bad experience with some rude guests and their kids - 2nd day one of employes saw what happened and appologized to us with sentence ˝I can't do anything - they are VIP guests˝ - very bad feeling...

Innlegg av dusm88 Sveits

Truly five star

The food was truly exceptional. Also all the staff were very professional, especially mentioning Ragu from reception/lobby, he went the extra mile! The water park that is included is worth the money paid for a hotel stay. At the moment, a part of the park and therefore some cool attractions are closed...