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What an awful hotel this has become
We have unfortunately had such an awful experience at this hotel, I have stayed here five times before and the hotel has gone down hill big time. This began with the room, we are staying in a beach bungalow which is directly behind the restaurant, music is playing extremely loud with huge bass every night until 10.30 so our baby is unable to sleep. The first night the whole bathroom flooded because there isn’t proper drainage in the shower, there are huge gaps under the adjoining doors and the walls are paper thin so we can hear our neighbours on both sides entire conversations. Secondly there are a few extremely rude staff members, the pool towel man accused us of stealing pool towels and refused to give us fresh ones as we had left our towels the day before at the pool and not handed them back to him, last night we went for a swim past the pool shut hours, we were really quiet and then the security guard showed up to kick us out which is not the kind of treatment you expect when staying at a five star resort - something this hotel is certainly not. We then ordered food around the pool, we had to leave as our baby was crying and the hotel staff called our room and demanded they had to come get the money for the food immediately even though we have a deposit down on the room, I asked if we could please pay the following day as I was trying to put the baby to sleep which they refused so I had to hang up the phone, they then showed up to my spa treatment with the food bill which ruined that relaxing experience, I was gob smacked. The breakfast is very average with little to choose from and the same food every day. AND to top this all off I sent an email to management with my concerns yesterday before posting this review and I am yet to hear back which goes to show they obviously do not care about treating their guests with respect or them having a nice holiday. I have never stayed at a hotel and been made to feel like a criminal before, this has been the most unrelaxing experience. For the price of this hotel you would be way better off staying at the padma or mandira where they go above and beyond to treat their guests well and make their holiday enjoyable. Do not stay here.
Excellent staff location?
Well kept hotel gardens and pool excellent rooms ok fab bathrooms we were in 300 told to lock doors windows when in or out which worried me on the first day! But I needed of worried all was fine. Loved the coy carp pools and evening lighting in the trees nice touch and to be able to eat outside in the evenings was a bonus (did hv a fly issue one evening) and it rained but under the brollies we ok. Very good food so good we eat in hotel every night the lais restaurant outside was fab seafood platter to share lobster etc sooooo goooood and very reasonable prices. Breakfast included in our deal also very good fab choose of foods fruits cooked to order eggs omelette and pancakes waffles etc. The people in Bali so friendly and helpful. BUT don’t use this hotel with the view of using the public beach to swim in as the beach and the sea is dirty - rubbish every ware - street sellers won’t leave you along and you have to pay for sun beds which are disgusting. A tractor was doing its best to clean it up but actually just churned it up more. We had a lovely stay in Bali but was promised lovely beaches but this town doesn’t have any you need to visit or stay on one of there smaller islands. There are some great tours very reasonably priced and enjoyable.
We have been coming to this hotel since 1978! Love the cottages we stay in, providing a 'living in a village' feel. Each cottage has great privacy with beautiful new bathrooms, all embedded in lush greenery and the sounds of nature. We love the friendly, helpful staff who are always very polite and attentive. The separate pools for families with children, and then one for adults only is much appreciated. Always a great stay! Can't wait to get back there again.
Enjoyed our stay
We stayed at the Premier Pool Villa for 3 days on Feb 5, 2023 and had a great time. The villa was quite spacious and still allowed access to all the amenities of the resort. The beachfront location was prime, and all the shops, markets, restaurants, nightclubs and more were nearby, yet the garden setting was peaceful. The staff were always smiling and happy to help. We particularly enjoyed the adults-only pool with the swim-up bar. We would definitely come back and stay here again.
Christmas and New Year at Legian Beach Hotel
For the first time, we spent our Christmas Day and New Year's Eve at Legian Beach Hotel. The hotel put on special events for both evenings and also on Christmas Eve, with an excellent five star buffet and live entertainment, including Santa. The resort has everything we wanted and is situated right on Legian beach with many shops and restaurants within easy walking distance. We stayed in a deluxe beach bungalow which had everything we needed. The many hotel restaurants have great menus and the food is excellent. The staff are very friendly and they went out of their way to make sure that we enjoyed our holiday. We will go back there.