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Fin beliggenhet men ikke helt 5 stjerner
Vi hadde et fortreffelig opphold på hotellet i 10 dager. Beliggenheten er flott om du ønsker nærhet til stranden. Flott bassengområde og god mat på alle restaurantene. Prisene står ikke helt i stil til servicenivået, opplevde både at bestillinger ble glemt og at ting tok veldig lang tid. Frokosten er veldig bra med alt du måtte ønske fra buffeten. Hotellet hadde også egne senger på stranden.
Fantastic hotel with fantastic staff in a fantastic location. We had an amazing holiday here and the overall experience was pretty much faultless. The view from the hotel onto Beau Vallon beach and the sea beyond is breathtaking no matter how many times you see it. The staff are friendly, helpful and do everything with a smile. They are great ambassadors for the hotel and for the Seychelles itself. Our room was really comfortable and the hotels location was perfect for us, as it was on the beach and near a couple of bars and restaurants in Beau Vallon. We are already planning to come back next year. I would add that the hotel was even better than then website pictures suggested.
Beach front villas
Beach front villas are beautiful, right on the beach But BEWARE if you are villas 1-5 Early morning and lunchtime local schools descend on the beach in front of your villa to play football volleyball shouting screaming No lay ins or quiet afternoon, we had to move to the pool afternoons for some peace and quiet, not what you want when you’ve paid extra to be in your own private villa with pool Hotel is beautiful and I appreciate it’s a local beach but you should be made aware
Poor customer service and experience
My husband and I needed a place to stay from 3pm-10am after we arrived in Seychelles, and before our next flight to Denis Island. We wanted somewhere nice, and thought Story would provide that given it was a five star hotel. We were very disappointed in our experience, and would advise anyone we know not to stay here. Our issues first began when emailing the hotel, as we weren't able to get anyone to answer by phone. We tried to arrange a car to pick us up from the airport, but both of our emails days before our arrival went unanswered (we had an email chain so someone had previously replied- they just ignored our requests for a cab). Once we found our own transportation upon arrival into Seychelles, the checkin process was a mess. It took about 30 minutes to get us to our room (we'd been traveling for hours before and were very exhausted at this point), and another 30 minutes of waiting in our room for our luggage. Ultimately, we got our own luggage from the curb (it was left there by the hotel staff unattended) after we had been at the hotel for an hour, and took it to our room. The beach the hotel was on was very loud, very small, and had a lot of non hotel traffic. This is not something the hotel can control, but it made the experience feel chaotic and not tranquil like we hoped (fortunately, our stay on Denis Island and the Four Seasons Seychelles Mahe more than made up for this). That night, we had a dinner reservation with the Japanese restaurant on site. Apparently the systems had crashed and deleted all reservations in the prior days, and we were told our reservation wouldn't be honored as a result. No mention of this upon check in to allow us time to figure out a backup plan, which would have been a lot more appreciated than being turned away at 7.30 pm. When we asked the front desk for help, no apology or assistance was provided- every error made by the hotel seemed to be a problem they did not care about and we were made to feel like we were intruding when asking for help. We decided to walk on the beach to get to another restaurant for dinner- and the flashlight in our room was dead. The front desk again seemed irritated we wanted another- we ended up just using our phones. We asked if we could convert USD to Seychelles currency the morning we left- took about 30 minutes of checking to let us know whether they had any currency to give us. Overall, custom service was abysmal. No error made by the hotel was ever apologized for, and it seemed like they were annoyed at us coming to them for help. It felt nothing like a five star hotel, from the guest treatment to the beach to the room, which felt old and worn. However, we did love the Four Seasons Mahe, and Denis Island, and would recommend these hotels if you stay in Seychelles. Both were magical.
Amazing staff .. roma tic hotel .. but rooms old
We really enjoy our honey moon for 4 nights in story hotel Romantic nice hotel great location Amazing staff .. very kind .. buggy guys were very very kind and professional.. Not a big resort .. but nice one Room was old Need much of improvement comparing with its price …