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He was a wander full Ayoub Thank you very much for nice service and I appreciate his lovely personalty and he was a very great man with his smile and he was very good with us and he made it easy with us Mr.Ayoub
Amazing Eid staycation
Highly recommended! 😍😍😍 First time in this hotel and we enjoyed it even if pool is closed due to Covid restrictions. Had a minor problem with the upgrade request but we know what we do next time around :) Stunning view from our balcony! Room service is amazing! Special thanks to Zeenat at the reception for being so accommodating and to Jean, Georgia and John of room service for their superb service. Will definitely come back :)
extraordinary customer service received made me extend twice! the staff was very friendly professional and swift. Thank you anvir, farhad, thakur, enosa, and kalpano! highly impressed will be back. th
The booking was done by a phone call they didn’t advise us to do it on the Hilton website to earn points. Check in didn’t take too long but no welcome touch especially it is the first Eid day I expected more hospitality. They offer kids colors and coloring book. The suite was clean and once we entered we asked if it is possible to upgrade since we have the Hilton honors they simply refused although hotel was not busy. No welcome fruit or chocolate in suite. Very upsetting. No coffee capsule for coffee machine sugar tea all were not reloaded next day. Toilet amenities were not enough . It was for one person. Toilet tile smashed suddenly it scared us we called for maintenance and took them couple of hours to come back for fixing. We were 3. Second day breakfast was served in suite it was very good and enough but they took 45 minutes to serve it it was too late. Some kind of Eid celebration was supposed to start at 2 nothing special just a dummy greeting kids and taking pictures. Although they gave us menu to order cookies, cupcakes or ice cream nothing was there and nothing at all for free all was mentioned with prices . I don’t mind paying but it would have been so much a better and more warm feeling if they bothered to give kids candy or lollipops it is not expensive but would have been so nice . Next morning when ordering breakfast they insisted on charges for the child although she is only 4 years old . We refused and had to be sharp. We also asked for late check out the gave us only one hour. We are checking out and going to the ritz carlton anyway .
Everything was perfect from the room, facilities, services and especially the staff. The services are prompt - room service and housekeeping. Special thanks to Mr. Himanshu, who provided excellent service and support. I had an amazing retreat from a stressful week. Very peaceful and relaxing environment. Highly recommended!