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Just returned from a 14 night stay, l must say this hotel has amazing sea views, friendly staff, and exceptional clean. We stayed on a B&B basis, the breakfast was ample. The rooms were clean and modern no air conditioning but we just opened the doors and listened to the sea. For dinner we walked to the fishing village Camera de lobos which is about 25 min away there are many lovely restaurants to choose from. Next to the hotel there is a fantastic restaurant called Aconchego great food definitely worth a visit. The hotel offer a shuttle bus to Funchal great service, which we used on a few occasions. Overall great holiday and would definitely return.
Amazing hotel & staff
We had an amazing time, staff are very efficient and helpful. Food and drinks were lovely. Breakfast was very comprehensive. Rooms with sea view were lovely and the ladies cleaned them thoroughly and regularly. Poolside bar has lovely salads and cocktails! Really easy to get into Funchal, hotel bus free and the bus stop only 1.95€ one way.
This should have been a great holiday but the hotel let it down. Whilst the hotel was fair and the views magnificent the staff (with exception of the chamber maids) were miserable and in short supply. After months of no tourism you would think they would be happier to be back at work and welcoming guests. We were certainly over the moon to be on holiday. If you’re staying here take cash with you. There’s a €50 deposit for the mini bar and they don’t take credit cards. There’s also a €10 per beach towel deposit. The hotel is literally miles outside of Funchal and it’s about €15-20 for a taxi in to the centre. There are maybe two bars along the walk way from the hotel but one is pretty poor with truly disgusting toilets. The hotel itself is on a steep cliff and the walk back up from the pool is a killer. The pool bar serves food until 3pm but the service is slow and the menu prices out of date. You won’t see much change from €30 for a club sandwich and a couple of beers. The breakfast is ok but nothing special. The restaurant is pretty small for the number of people crammed in there and there’s no terrace but it has cracking views. The only other bar in the hotel is tiny, over priced and again there is nowhere to sit outside. The entertainment leaves a lot to be desired. If you’re hoping the kids can runabout safely whilst you relax with a drink don’t. There’s a mobile DJ two nights a week at the pool but it’s not well attended and lacks atmosphere. Do yourself a favour and stay in town. Save on taxis and soak up the vibe of Funchal. We read the reviews before booking, and the rude replies from the owner!, and usually we write off some of the more damning ones as difficult guests but we should have believed them. The owner clearly shouldn’t be in the tourism business and doesn’t really care about addressing the concerns of unhappy guests. Perhaps his staff are miserable because he has no regard for them either - who knows!! We are well travelled, well educated, pretty laid back and respectful people but there were just too many issues with this hotel to not write a review and warn other people.
Relaxing and safe
We had an 8 day stay 17th July , the views from the hotel were amazing, the location of the hotel was brilliant for us , it wasn't in the hustle and bustle of Funchal , the hotel had a free shuttle buses on a morning and early evenings or there is a local bus stop outside the hotel approx 2 euros, it makes access to the town easy. We got a taxi back one night 15 euros. Funchal has many sites ,bars and restaurants to visit. The old town, cable cars and sledging is a must. The long walk into Funchal along the coastal path provided wonderful views, tunnels going through the cliffs are a surprise. In the opposite direction along the coastal path is the fishing village Camara de Lobos takes 20mins walk its quiet and relaxing in the.day and livelier atmosphere at night we loved it lots of local people. Near the hotels are beachfront bars serving a range of foods. The swimming pool is very relaxed overlooking the sea , lots of sunbeds , the pool bar is reasonable, food is good, access to the beach is a bonus which has its own bar that belongs to the hotel. The dinning room and public areas are all Covid safe , temperatures taken,hand sanitiser, masks are worn and regular cleaning can be seen. Breakfast was good very well organised. The bedroom was spotless , cleaned daily and the views were fantastic overlooking the bay. we slept.with the balcony door.open so we could hear the sea so relaxing. I had massage in the Spa ,again very professional and cleaning in between was to a high standard and Covid rules were followed. There are lots of steps and a very steep long slope down to the swimming pool which could be struggle. If you want to book a Covid test and you don't receive a reply from the madeira safe app , give them a ring , so helpful a booking was made very quickly at the local hospital it was free and we.only had to wait a few minutes . You can get free tests in some chemists in Funchal but you need to book your slot as soon as you can. I was nervous about my first trip abroad during Covid but from LBA airport, Jet 2 holidays and the Orca Praira, you made it perfect, so relaxing. Thank you.
I actually don’t know where to begin, we came to this hotel which is beautiful, the view is amazing! The hotel ita self is clean and the food is also great. On day two we went to the restaurant in the hotel as it’s about €20 each way to go into town for food, we are also traveling with a one year old, we preceded to sit down when a member of staff come over and said we haven’t paid for drinks at the pool… we didn’t put anything on our room as we have been carrying cash.. but again they insisted we had got drinks! She wasn’t polite about it she was actually rude and bad mannered. As we were eating she walked passed and slapped the bill on the table before we had even fished our mains! Anyway it gets worse.. the morning after we go for breakfast and 3 members of staff followed me around looking what I was picking up… we come to our room and the house keeping knocks on the door… we said we don’t need it cleaning but she proceeded to barge in the room with or baby fast asleep, opened the mini fridge and removed our items (baby milk, water and my insulin as I’m type one diabetic) slams it shut and locks it?? We asked the reason at reception and they tell us there was an incident the previous day! We have never in our life been treated this way. To make matters worse they wouldn’t help us book our covid test to fly back to the uk so we had to ring around hospitals to sort it our self. We had the fridge open as we had to make a huge complaint and ask what the problem was. We had said we are going to write a review and this didn’t like this so they really opens the fridge but still continue to look at us like we are some prison thugs! If your are young parents with a baby I don’t recommend this hotel as they assume your doing to steal drinks. I wish to think they up their game with manners as I said at the start the hotel is beautiful. Just a shame about the rude staff!