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We booked here For 5Nights An All inclusive .. 3 adults and 1 children ! We had one room , with a double bed .. the 3th person had to sleep on The couch .. and then There aded A matras in Wheels !!! Really a shame !! Because we payed 1000€ for 5 Nights !! We had a All inclusive , Buy If we asked for a aperol spritz or a ice Cream it was not included !! So for us it was a verry disapointed vacation !! THE people who didnt have a ll inclusive , had better cocktails Like mojito etc .. The people with All inclusive get a prepared mojito from The machine !! Again a shame !!
Will not go again..
There are a few really good things about this hotel, the pool is nice, beautiful sun loungers set in the water and also in a Sand beach on the other side. The rooms are new and fresh (a bit small but ok) and shower very good! Beds are comfy but short(husbands feet were sticking out;) pillows are like rocks so bring your own. Quiet place, a bit too quiet for us.. although the first evening they had a trumpet /jazz player who was very good! It’s far from beach and no restaurants outside the resort. We had half board and I don’t think I had this bad food in any other 4 star we stayed in.. I guess we didn’t pay a fortune for the stay, so perhaps you get what you pay for.. cocktails were ok and kids enjoyed the smoothies, but the wine was Absolutely awful. Due to the VERY bad food I rate this hotel a 3 star.. If you stay, I suggest maybe just take the breakfast option and make sure you have a rental car and eat out. It’s 10 min drive to mas palomas and beach.
Unfortunately can not recommend. Hotel in itself new and ok, but we had problems. Stayed there with family and friends 30.01 - 06.02.2021. Our money was stolen from the room, right in the beginning, 500.- euros, so be careful, if You still choose the hotel. The staff did not call the police but insisted we should do it ourselves and gave us a phone number, that did not answer. Went to the police next day to make a complaint. Really made me feel not safe at all to stay there, because it felt like You never know what is going to be taken next. The hotel staff never asked us how we are, how could they help us to still spend a nice holiday and ofcourse - no options were offered in order to compensate our loss. I insisted, that I need to talk to the manager and when we finally got to that - she had no ideas or options etc to make us feel better, to compensate... nothing. I'm myself an owner of two companies and working with my clients every day. So I know how important it is to keep my clients happy and I always aim to keep a good relationship, good impressions. My question is - how does a hotel group allow this to happen and additionally even not care how we are, how could it be compensated etc. We travel a lot - such things never happened to us whether in Asia, Indonesia, Vietnam etc... and now in Spain, in Europe. And in the end - we have not got our deposit back from the hotel for the pool towels, 3 days after leaving...really people, how easy it is to break trust and how hard it is to rebuild it... SO I DO NOT RECOMMEND THIS HOTEL, there are many great options on the island, but this one is not one of them.
In the beginning we had some miscommunications about, among other things, the all inclusive premium ... the receptionist resolved this quickly and well, thank you. The hotel has generally exceeded our expectations during this exceptional period. The suites were spacious and clean, the bed was a bit short by our standards. The restaurant was not that big, but very clean and well organized. Some dishes were not really warm, but had a nice taste. We certainly found our enthusiasm there. The only con were the prepackaged sandwiches and the absence of fresh bread due to covid-19. I think breakfast will be even better after corona. The staff were very friendly and polite. After reading many negative reviews we left scared, but this was a totally wrong idea. There are still points for improvement; e.g. in communication (we only knew the last day that there was a transfer service to Maspalomas and Playa del Inglès, some services that are not operational), the terrace and the bar (everything is outdoors, what if it rains?), the spaces (now there was space everywhere, but we wonder if the hotel is fully operational, will there be enough space for everyone in the restaurant and at the bar?) Now we definitely recommend the hotel value for money (we booked in promo) ... however, the hotel still needs a bit of work to be operational at full price. We are used to Corallium Dunamar (4 *) and this was not the same level yet. The hotel is also somewhat remote, so you always need a hotel transfer or a taxi. A own mini market, hairdresser, ... would certainly be a plus! We enjoyed AI Premium with a supplement, which we definitely recommend! With the necessary improvements and a positive growing process, we definitely recommend this hotel. Greetings from Belgium! (see my pictures at google)
Beautiful hotel ignore negative reviews
stayed at this hotel for a week to celebrate my daughters 30th birthday.Hotel very modern and clean disappointing that we paid for a suite with private sunbeds and coffee machine due to covid did not get them do not understand the logic surely less people at pool and large line of people for coffee in restaurant did not help social distancing. staff were all excellent ,food well cooked and presented however as other people have said always cold .drink selection at bar usual AI yes it is a good 40min walk to main resort however it is a flat enjoyable walk worth it lovely shops ,bars and restaurants and if you dont fancy walk back taxi is only 5 euros. will definitely return and would recommend hotel