Gjestevurderinger

av Ikechi1988 Oxford, Storbritannia

Amazing place !!!!

Amazing hotel. Everything you could possibly need as soon as you enter the people greet you very friendly and professionally ( jessica was a gem and organised me to get my favourite room as i have been a few times ). All the staff are brilliant from the kitchen staff to housekeeping ( Santiago espcially was amazing too and my room was always clean and perfect thanks to him. Everything you could need like I said good food good amenities and the most important amazing people. Ive been 3 times and will be returning. Only good things to say. Thanks

av micko3619 Manchester, Storbritannia

Make sure you contact the head office and confirm your booking before travelling

I have been to this hotel before and liked it. I booked this hotel again in September to travel on 11th November.I paid in September and received confirmation of the booking and duly arrived at the hotel with another couple who are friends of ours about 7pm. Our friends received their room keys and we were told that we weren’t going to be staying at this hotel and we were being moved to an apartment block in the town. I protested and was told that they were overbooked and I had been contacted and agreed to be moved! I told the receptionist that this was a complete lie to which she agreed but told me there was nothing she could do and to return at 7.00 am the next morning. We were left to drag our suitcases into the town to try and find the apartment block where our key was in a box on the wall. The place looked deserted. It wasn’t good. I returned as requested at 7am to be told to return at 9 to then be told return at 12 at which point I was told that there was nothing they could do as the management work from Tenerife and don’t work weekends and to come back Monday. I returned on Monday and was told I could have a room after 12pm. On returning home I obviously complained as the holiday had been ruined, to be told that it was a “computer glitch” and has happened to others. I was offered a voucher for 10% offa holiday before May, although when I looked on the website Black Friday was offering 30% off. Basically, I was told that even though I had paid extra for a pool view room in a top hotel and was stuck in a substandard apartment it was “bad luck” and I wasn’t getting any compensation. So, I would advise anyone who has booked this hotel that there’s “no guarantee” that you will be staying there and if you find yourself in this situation you can kiss goodbye to your money. I would recommend that if you’ve got a booking to ring the main offices in Tenerife to confirm that you are actually staying at the hotel, but don’t ring at a weekend as there will be nobody available.

av Connector61178640109 Lenzburg, Sveits

Small and beautiful

Monica is a star! She runs a great small hotel which is well maintained and is a perfect place to start exploring the west coast of Fuerte. Monica is very helpful and her recommendations are special! Off the beaten track! We have already booked again!

av ianf15 Fairlight, Storbritannia

Lovely clean and friendly

Really nice hotel. Very clean and friendly. Ideal for a totally relaxing stay. Not a great deal of ‘activities’ nearby which actually suited us as we wanted total chill holiday. Plenty of lovely restaurants locally down by harbour and slipway and also in other direction towards the beach (Lei’s Beach Bar especially).

av HannahN485 Wickham, Storbritannia

Can't recommend enough!

A really friendly hotel with lovely staff, clean rooms and a great pool area. We were breakfast only and there was a great choice of fresh produce every day. The bar near the pool was great and all staff happy to help with any request. Plenty of comfortable sun loungers and the pool was super clean. The rooms were great with comfy beds, a balcony and a fridge. Would highly recommend the hotel and El Cotillo is a great place to relax in.