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Stayed here 2 days before heading back to US
We traveled to 4 cities in 12 days and stayed here when returned to Ho Chi Minh City before heading home to States. We checked in at about 2 pm but when going to our suite, there was loud construction noises so we requested to be moved to opposite side so we didn't have to deal with all the loud construction noises, And was told by the check in staff x 2 that our 2 of 3 rooms being switched would be ready in few hours. So we went shopping and came back around 9 pm and was given a room with 2 twin beds, in which we requested king bed for us. There was a miscommunication with checking staff, but The Manager Ms. Rachel (Van) personally came and talked to us and went out of her way to get us our rooms. And she made sure everything was taken care of. We are Thankful for her stepping in to make things right. Our rooms were beautiful and had beautiful view as well. The breakfast was amazing and my husband and family enjoyed the fruit juice bar as you could choose which fruits you wanted them to make your juice. You could also order a fresh coconut as well! And my favorite was the strawberry and whipped cream Crepe. Very light and delicious! Soup station was good too. There my have a miscommunication at checking in our 3 rooms. But very Happy Ms. Rachel (Van) took the time to correct the situation and we are very thankful to her quick response and enjoyed our last 2 days in HCMC. We didn't get to personally Thank her when we checked out as we had to leave at 5 a.m. to airport but to our Surprise. She had the check out person give my family a personal message for a safe flight and also had our coffee ready for us since we had to leave early. Thank you Rachel (Van) if you read this. We will definitely be back to Le Meridian because of your tentative service!
Booked a night with Lê Méridien Saigon for a quick getaway. We were lucky to have the kind assistance of Ms Thao, Duty Manager and her great team. Ms Thao and her staff proved to be very efficient and professional in acknowledging my elite status. Furthermore she and her team showed effort to ensure we were taken care properly eventhough it was a rush visit. And I will personally like to thank Ms Thao for going that extra mile for us to make us feel very comfortable in her care and arrangements. Well done and great effort team Lê Méridien Saigon.
Very good and enthusiastic service at Club Lounge
I liked the service level provided by Han, Vy, Linh and Tram. They have taken the extra miles to make thins happen for me. This include booking and making special arrangement to use the meeting room before the Lounge operating hours, multiple recommendation and reservation of restaurants. The hotel is blessed with such strong service level team and I would make this my favorite hotel for future business and leisure trip.
The worse Marriott Bonvoy Titanium Elite experience ever.
No mention of a new building going up right next to the hotel. Picture was taken at 2am with floodlights and grinding sounds still going on from the construction site next to the hotel. No attempt at a decent room upgrade and dismal offers at the Club Lounge (3 hot dishes; one fried rice, one sticky chicken wings, and one pasta buffet with not properly heated) ending at 7:30pm.
Business Trip-Stay closer to Business District
Very comfortable stay and credit to every smiling Club Lounge staff Ms Linh and Ms Nugvyen who are always glad to help with a smile. Be it quick check-in or welcoming you to the Club Lounge everytime you visit, always glad to assist with your requirements.