Gjestevurderinger

av chapelchap Beccles, Storbritannia

Excellent staff

One of the nicest hotels I have experienced. I have experienced many. The staff are so caring. The food excellent for buffet style and there is the option of a fresh cooked meal. There is always enough variety. The only problem was that I ate too much. My criticism is that the TV has no English channels and that the pick up is 100 mtr away. But this pales to insignificance against the magnificent staff working here and that includes eveyone.

av gedholder Liverpool, Storbritannia

Excellent in most areas but let down by lukewarm buffet food

An ideal location, close to taxi rank and train to Loro Park. Great room with great view and ideal for people watching. The balcony does not get any sun until very late in the afternoon (January.) Room and bathroom kept clean and tidy being serviced every day. There is a charge for using the room safe. Felt a bit penny pinching as most hotels don't charge for that anymore. The beds are not very comfortable, being on the hard side. I prefer a firm bed so it was borderline for me but my wife found them very uncomfortable. The double bed is two singles pushed together (it does say on their website and is common in Spain). The biggest disappointment was the food. Tourist numbers were very much down and the hotel only seemed a quarter full so there were low numbers for the buffet dinner. We arrived late on our first night and were greeted by a virtually empty dining room and buffet food that must have been out for a couple of hours and was lukewarm. There was a single steak half cooked on the grill and it was cut in two and served to us. One piece was about 2oz and was half gristle and was like leather. Not a good start for a hotel we chose for their food (from their website). We changed our normal holiday eating time to eat much earlier in an attempt to get warmer fresher food. Lots of it was still lukewarm. We have stayed in a number of hotels who can manage to keep their buffet food warm. They can't seem to do it here. We spoke to another couple who had been regular visitor and they commented how they felt that the food was not up to the usual standard. However the breakfasts were better( busier and more turnover?) and the majority of staff very pleasant and helpul. There is a good selection of wines that were very reasonably priced. A pleasant dining room with fabulous views. We went on a package deal (TUI) who only offer half board. If we return to Puerta de la Cruz we would happily stay here again but try to book b & b and eat out - so many nearby restaurants to choose from.

av Rup Northampton, Storbritannia

A good hotel

I stayed here from 8 - 15 March. As has been stated, its right on sea front, ideal for "people watching. I found the hotel very clean, the staff very obliging and the food excellent. So much choice. The noise from the bars underneath the hotel didn't worry me at all. I did find the beds very hard though. If you are a smoker (which I am) smoking is not permitted on the balcony. In all a very pleasant stay.

av Gary S

lovely put expensive

we have stayed here on a number of occasions over the years and always enjoyed our stay the food was one of the highlights and also a sea view which is a must, its clean and a pleasant environment to stay, sadly on our last visit the food and taken a turn for the worst both I and my wife had blotted stomachs until 5am not due to be being gluttons but the quality was not good which is sad. Also the prices don't reflect the hotel, it should be cheaper we've stayed in the iberostar Mencay in santa cruz 5* and the prices are similar but big difference in service and overall quality. this hotel is still very good compared with local competitors but really not as good as it was in the past hope it gets back to its old ways as they were must better still recommend but not with so much enthusiasm sorry guys would like to have given you a better review

av Roger4578 Conwy, Storbritannia

Fine hotel in great seafront location

This 4 Star Hotel is located directly in front of the sea and is amongst many other hotels and restaurants. We stayed B&B and couldn’t fault the buffet breakfast. There is no Hotel parking but we parked in an enormous free public car park which is 10 minutes walk away. Two problems. As a lot of good hotels, The ValleMar is let down by the very poor Wi-fi. In our 5th floor room it was almost non-existent. Surely it is time that Hotels realise how important Wi-fi is to their guests nowadays. Second problem was the beds. We had two hospital type beds on wheels. Although the wheels were locked, my bed noisily slid on the floor every time I moved in bed. I must say that when I complained at reception, a young man arrived within minutes and strapped the beds together. I didn’t need to explain the problem so it it obviously a regular complaint. Strapping the beds together almost solved the problem, but it was a bit strange solution in a 4Star Hotel. Don’t let me put you off this fine hotel, the location is brilliant, the staff are great, and our room was fine apart from the beds.