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A Rocking Stay
From the moment I arrived to the morning I left everything was exceptional . Prior to my stay guest service we’re exceptional in answering any questions I had ! Big shout out to Fahd and Leyre .On arrival I was warmly welcomed and checked in with Fahd and met with Javier vibe manager who made me my check in experience stress free. Once checked in Fahd showed me around before leading me to my room. What a room ! The room was as requested king bed and pool view in fact I got a view of both pools. I had requested a record player and there was both the record player and a lovey fender guitar to jam with. Fahd was on hand daily to help with any requests and questions I had and always stoped to chat. While pools were not heated there was 2 life guards on duty who set up the sunbeds daily and always made sure there was a towel and bed set up to take in that wonderful winter sunshine and always had time for chat, thanks David and Manuel. Didn’t manage to get the poolside servers and bar tenders name but they rocked and the frozen margaritas and nachos went down a treat. GMT+1 what a bar , located in the lobby with live music in the evening was my go to daily. On the terrace overlooking Eden pool or at the counter . Indira , Araceli, Padilla , Linda , Bea and Neme looked after me well. Great drinks especially espresso martinis and watermelon red bull mojitos with lovely bar food. Rock spa , unfortunately I didn’t get a chance to use it this time as I only had a short visit but the girls on reception were so helpful in any questions I asked. 24/7 access to the gym was very handy and I used it on a few occasions. Big shoutout to Patricia the rock shop manager who I dealt with on the last day, since returning home she has been so helpful in helping me organising shipping some products home what a great help you have been. Both Valet and Reception checked me out on the 8th Feb sorry I didn’t get your name but ye made everything stress free. What a great rocking stay with exceptional service , accommodation, facilities and food. I can’t wait to return and already looking at my next stay. A new HRH Marbella fan! Keith 🤘🏼
Fantastic staff,, so friendly
What a great hotel, staff were as good as any hotel I've stayed in around the world. This doesn't happen by accident, well done to the entire Hard Rock team in Marbella. They made us feel like the most important guests they had, brilliant hotel.
the first night I was at the hotel, our room door is opened at night by an employee but he saw we were inside the room and were awake so he went out. it made me very uncomfortable. i searched hard rock hotel marbella on tiktok. I saw some girls posting videos of the hotel where there are some trying to open their room with a clothes hanger. I felt so uncomfortable. I also read that they never pay people back their deposits. I go down to the front desk and explain to her that the reviews say they don't refund the deposit. she says it doesn't fit and we receive the deposit when we check out. when we finally check out. she says it takes up to 7 days. it is now a month since we have not received a penny. they play extremely stupid, when you call in and give them your information they say we have not stayed at their hotel. later she sends an email with a "refund" which looks as fake as possible, and it's not even my card number! avoid this hotel. creepy and takes your money. that ef in addition to the first time I have experienced €50 deposit for each night
Nice but Not Worth It!
Let me start with the positives; the hotel is stunning and clean and welcoming. The majority of staff are lovely and helpful. The room for three people was nice and spacious. Taxi’s are right outside. However, do I think what we got was worth the price? Absolutely not! We were charged 30 Euro’s each for breakfast. I am gluten and dairy intolerant. The gluten the catered for but bearing in mind I paid 30 Euro, they could not get me a lactose free dairy alternative cappuccino from the bar. Then to use the indoor pool as a guest it was 25 Euro which is a disgrace when it is too cold to use the outdoor pool and we are paying to stay there. I had one bottle of water from the room and it was 3.60 bearing in mind we were not aware that there was free water in a can provided. Would I come back? No! It was nice but not worth it.
Lively hotel great value for money. Very Freindly staff, great breakfast! Public areas are impressive, room less so but fine for the price charged. Excellent position walking distance to both port and beach