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Disappointing at almost all levels
First of all its not beach resort, it's not on the beach. Very old looking and depressing rooms that look good only in pics on the website. Rooms were also very small & didn't even have proper lighting & foot mats. We were thinking of moving from there as soon as we saw our rooms but could not be possible due to prepaid booking. Don't get fooled by room categories, standard, deluxe, super deluxe, all are same, only the view changes. I'll definitely suggest to avoid.
good location,great staff.
stayed here in January,we have been to Goa many times before but never at The Santiago..How we wish we had discovered it earlier! A nice hotel in a good location,with very pleasant staff and excellent food. From the first introduction to members of staff,they always remembered our names( even if we couldn't always remember theirs!! Roomboys came in every day,always clean and tidy.Towels changed whenever you wanted. If I have any criticism at all,it would be the chairs on the balconies.In the afternoons we like to sit and read for a little while,relaxing in the sun..however the chairs are hard,upright dining room type chairs,almost impossible to sit and relax.The same applies around the pool,no comfortable chairs,only a few sun loungers and upright chairs at the tables.Nice location,near beach and shops etc.but not noisy. We will certainly being going back,we loved it.
Lovely hotel with nice clean rooms and friendly staff great food with a good choice .we were all inclusive here and enjoyed all aspects of the hotel rooms were cleaned every day with clean sheets every two days and the room Boys were great .The reception staff were very helpful and friendly Our room overlooked the pool area and was large and comfortable.We will definitely come back next year
Booked a superior room for 2 weeks on arrival had no such room available until next day so we ended up in a box room no air con noisy fridge after a 10 hour flight it’s the last place you want to be , next day came eventually we got into our superior room around lunchtime no apology very surly attitude from reception, but we put that behind us and went forward the room was basic but good , the staff around the hotel are very nice the hotel grounds are lovely and it’s in a good location the pool music lets this place down same old songs on a dreadful speaker system I think there plan is people on AI sit down at the restaurant they are unable to talk to each other as the music is so load so you leave and go elsewhere saving the hotel on food and drink , special thanks to David who is a credit to this hotel ,change your money at jack the jewellers just outside the hotel as you won’t get ripped off, drink plenty of water we never got any stomach bugs, would I go back maybe not but would recommend this hotel for a first goa trip as it’s safe clean nice staff and in a good location
The hotel was very nice and relevant for people to stay. The hotel food was quite good and delicious.The hotel staff was very friendly and helpful.It is one of the best hotel to stay in goa at a reasonable price.