Gjestevurderinger

av Jenny M

Fantastisk uke

Fantastisk opphold! Fine, moderne rom med god aircondition. Rene håndklær hver dag og rent rom når vi var tilbake fra stranda. Fine senger ved bassenget og stranden som var inkludert. Alltid ledig plass. Hyggelig personale og god frokost med masse utvalg. Super opplevelse og kommer gjerne tilbake!

av Adrian L

Flott hotell

Nydelig hotell og fantastiske ansatte. Rent til enhver tid, rommene får nye handklær og blir vasket hver dag. Rommene har også diverse hygiene produkter tilgjengelig, fks shaving kit og tannbørster. Kjøleskap og AC. Nydelig frokost, hvor man får servert kaffi ved bordet før man har rukket å sette seg. Minimarket med diverse drikke, snacks og solkrem er også på området. Poolområde med gode og myke solsenger, poolbar rett i nærheten hvor man får servert det man bestiller på solsenga. Eneste minuset som drar ned opplevelsen min på hotellet er at alt av solsenger er «booket» med at folk legger håndklær der, det er noe de ansatte ikke gjør noe med, selvom de skilter at handklær blir fjernet om man ikke er tilstede. Hver dag jeg var ved bassenget var 12-15++ solsenger tomme over lengre tid, men opptatt med handklær. Dette er noe jeg merket provoserte flere andre som kommer til bassenget for å kose seg. Håper det er noe de tar mer tak i. Alt i alt en fin opplevelse!

av Stooders Chelmsford, Storbritannia

Dissapointing return visit.

The hotel was very clean and well maintained. All staff very pleasant and helpful and in particular the housekeepers. Now a few downs on previous visit. On late arrival ~ 11:00pm only offered a cold meat plate then told we have to wait an hour or more as they were still waiting for others to arrive, no thanks do not want to eat at midnight. I would have thought they could offer a lunch voucher as a better gesture. In the room there should have been tea/coffee making facilities but none so had to ask for them. Only two very thin pillows so had to ask for more, wasn’t the case on previous visit. Our main problem was the restaurant. Problems with the fresh juice machine which was changed to a new one that didn’t work so one day no orange available. Food selection was very samey and worst of all hot choices actually only warm. Too much advance cooking and left to stand in warming dishes that were obviously too cold. Once again, a dress code called for but many guests chose to ignore and the hotel staff obviously not prepared to challenge anyone. On occasions they didn’t have enough tea pots or condiments so only a cup of hot water issued or take items from another table. On the beech only a few sun beds had cushions available not like the associated hotel The Beach & Spa Resort so makes you wonder why this hotel is the Luxury Selection! The usual at the pool side, signs about not putting towels on beds and leaving them clearly ignored or acted upon. Mini Bar not in room now but can be supplied which I would think is a good change as very few people use them but appreciate a fridge for items bought off site. Towel changing not daily but Tues/Thurs and Sat. On the beech you were constantly being ask by passing by Masseurs and two particular ones were very pushy, not sure if the hotel can do anything about this but I am sure many guests got fed up with this. So, our biggest disappointment was to food / temperature so unlikely we will return. I wonder if too much cost cutting processes are being used and not in line with a 5 Star hotel. I would not call this now 5 Star.

av ao-2513 Cardiff, Storbritannia

Smiles, professional, spotless and caring..

This is what a small hotel should be like. From the moment we arrived we were looked after by everyone. Dora the receptionist is amazing, She was always on hand to answer my questions. She got us extra pillows and helped me find an ATM. She is a credit to the hotel. We were upgraded to Room 319 which was just lovely. It was our wedding anniversary and we were also at a family wedding in Chania. The cleaning staff are just top notch. Nothing is to much for them. Catering is just great, something for everyone and I would not hesitate to recommend this hotel to everyone that asks where to stay in Platanias. The pools are small but spotless. Sunbeds and loungers on the beach are free and the small complex is just a relaxing retreat. Bravo guys!!

av Runar A

Paid for 3 deluxe rooms, tried to give us 2 rooms

We had pre paid for 3 deluxe rooms with balconies with a view of the pool area. When we got there, they put us in 2 room(!?), where one of the room was some kind family suite. We where 3 couples. After MUCH arguing, we finally managed to get the 3 rooms. But not the rooms we paid for. 2 of the room where under the pool level so people going to the pool where looking down onto out balcony. One of the “basement” rooms also had a faint smell of sewage.