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Fantastic Family Holiday during difficult times
I have holidayed in Alcudia many times but the first time at this hotel. Holiday was with my family and none of us knew what to expect during these difficult times, we needn’t have been concerned as we felt very safe at this hotel. Everywhere was spotless, apartment modern clean with a fantastic view of the pool and beach, pool bar served excellent food and drinks by lovely friendly staff. We ate out most evenings and enjoyed some fabulous food as well as supporting local businesses. A special thank you to Tom, the sole entertainment rep, with his fun and bubbly personality arranged activities and took the trouble to find out what guests actually wanted to do. Enjoyed the stay so much that we are going back on 18 Aug 2020 👍
Ivory Playa, thanks everyone
In difficult times, felt it right to thank everyone for making our 10 day stay so nice. Britta, Christina, Ana, Alexandra, Tom, professional and ever helpful, Paco for opening up the BICIMED bike shop opposite (great as well btw) at 6.30am for me every morning, and Antonia for your encouragement and knowledge on my bike route options. My wife and daughter spent most of the days around the lovely pool complex, with the beach just out the back of the hotel, if wanted. Apartment was comfortable, cool with the small kitchen more than adequate. Taxi's always arrived within 2 minutes of requesting at reception and large supermarket 2 minutes away. Thanks everyone
First short break amidst the pandemic
Just returned from 4 days at the Ivory Playa and the hotel and staff all need huge praise for managing to keep guests feeling happy and safe! We arrived at midday and were able to go straight up to our room - the check in was super quick and efficient. We stayed self catering in a sea view apartment- well worth the upgrade to seaview. Really well equipped and clean apartment perfect for up to a family of 4. The pool bar was excellent for grabbing drinks all day and food and drink could be added to the room, again super safe as this meant we could be cashless. We grabbed baguettes, cured meats and fruit from the supermarket opposite for lunch and ate picnics under the trees on the beautiful beach which is about 50m walk then took a walk out for dinner each evening, with only a few options for local restaurants due to Covid (there looks like there’s lots of choice in normal circumstances) but we felt it was important to support the local economy. Have to give a huge acknowledgement to Tom - the hotels entertainer, he is currently running the whole of the hotel entertainment on his own and providing a bespoke programme based on guests requests- he’s a credit to the hotel. I was nervous about travelling during Covid and it certainly was a different experience, however for anyone wanting to get away from rainy Britain I would 100% recommend Alcudia and the Ivory Playa. Thank you for making us feel safe and welcome in your country.
Great customer service
Like many others we had our stay cancelled due to Coronavirus. Britta at the hotel was so helpful giving us the info we needed and refunded our prepaid visit without question when it became evident that the hotel was not going to be able to accommodate us. Disappointed we won't be able to stay but will definately visit once this clears over, thank you for such a swift refund in these circumstances
Fab break away
Hotel in excellent location and only couple minutes walk from the beach. Lovely friendly and helpful staff. Apartment spacious, clean and comfortable. Outside area and pools well maintained, one of which was heated. Plenty of sunbeds and seating