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Great stay but spoiled by niggling issues
We stayed for 10 days in the Adults only section of the hotel on arrival we upgraded to a sea view Suite which was a great room. The accommodation, the food and the staff were all fantastic. There were a few annoying niggles that stopped me making this a 5 star review. The All inclusive drinks is more part inclusive as the sunset bar is not included in the all inclusive deal despite us having the All Inclusive plus deal. This was particularly annoying because the entertainment is up there. Also the All Inclusive drinks finish at 11pm which I've never seen before. I booked this hotel because it advertises "WiFi in all rooms" this is an important factor to me when booking hotels. However the WiFi or should I say the Internet connection was terrible and hardly worked during the 10 days we were there. These issues were a shame and spoiled what would have been a great holiday so although we had a nice time I wouldn't return.
Amazing holiday, the best time!
We have not long returned from a great trip and stay at Labranda Suites. We loved the hotel and could not fault it! We arrived quite late on but reception made sure we went through for food whilst they sorted our check in. On our first arrival, the room was lovely (Adult pool view suite) however the aircon wasn't working. Reception sent an engineer up very quickly and we moved rooms for the night to one with working AC. The next day we were moved without issue to another top floor suite which we were more than happy with. Staff were very helpful and there was no issue at all. We understood these things happen and were happy with how they resolved this quickly and with no fuss. Our room was cleaned daily, and even if we were still in when the cleaners came by, they would come back later or just give us more water or towels if we asked. Cleaners did a great job of always stocking the fridge and were very friendly. Cannot fault them or the modern, clean and great room. The food was excellent, so many choices for breakfast, lunch and dinner and the pool side snacks were great for an easy lunch by the pool. We initially went with the intention of eating out for some of the evenings but we were so happy with the choices we only ate out twice. Beer and wine on tap was great, and lovely coffees from the machine. The pool was lovely, and we didn't have to go down early to get beds, every day it was easy enough even a little later on. The entertainment and music was good and just enough, as it wasn't a full day of activities. Poolside drinks were lovely, at the start of our holiday the self service wasn't open but the lovely ladies at the bar were great, and the sangria delicious! They were always very helpful and smiley, and we didn't ever have to wait long. Evening entertainment of the live guitarist was great fun, we had a few evenings spent at the sail bar with new friends until the AI finished. There was never too big a queue and again the staff were lovely, very friendly and never rude. I would highly recommend going up to the rooftop bar for a cocktail. The views are amazing and the strawberry daquiri great! We didn't mind paying for these seeing as we had enjoyed the AI drinks throughout the day. The location was great, on a few days we walked from the hotel all the way to Las Americas along the beach. Lovely beaches, restaurants, cafes and bars nearby and not too long a transfer from the airport. I would highly recommend the hotel. We stayed in the Adult side but went over to the family side for entertainment one evening and it looked to be just as nice. To top off our amazing holiday we got engaged whilst staying at the hotel, a very memorable holiday and some great friendships made. Thank you to all of the great staff!
Would I stay here again? Yes, my suite is excellent. No, the hotel’s location in not good; no, the resort is not (for me) accessible. The walk from the hotel to the promenade etc is three quarters of a mile on a hill as steep. The jury is out on the food, sometimes the food is really good but not always. The hotel’s website says that there are an Italian and Tapas restaurants, there are with tables set but not open!!!!! the hotel offers no explanation. And the WIFI is crap (that’s a technical term)
Lovely holiday with friends
I give 5 stars because we had everything we could wish for. Our rooms were at the 5th floor with a beautiful view. My room was clean and spacious, so were the ones of my friends. Every day they were spotlessly cleaned, even when we brought in a lot of sand from the beach. Beautiful beaches around and very close to the hotel. We liked most the playa del duque. Shops, shopping centers, bars and restaurants very close to the hotel. The long beach promenade is really well done. As to the hotel, we enjoyed breakfast very much and then went out to stay most time at the beach. Dinner at the hotel was good and tasty and a lot of choice of food. We came in always late but there were still plenty of food. Drinks are like in all the all-inclusice hotels. But at the bars we had nice cocktais. The waiters were friendly and the service was good, as well at the bars. Entertainment in the evening was funny. Good value for the money we spent.
Would have loved to give this a 5!
This is a hotel experience of two halves…let’s deal with the poor experience first. We arrived late - airport and transfers had been chaotic, so not a great start. Missed dinner on our first night, there was a really nice gesture of a sandwich and fruit, which turned out to be stale and bruised…. Checked in to a room, which was just awful (129a) felt like it was in the staff area,on the same level as the car park and next to the bins. Foaming and ready to leave at this point. Complained and at that time of night nothing could be done until the next morning… Now to the positive…. We had a no quibble change of room, the following day. Lovely room, helpful staff and the holiday began. The adults only side was great, just what we were after. Not too noisy, but enough going on. Poolside beds - usual issue of towels being put down, but you could normally get something. Bar was good, as you’d expect for all inclusive - local spirits, wines and beers etc. poolside snacks on the bar too. Food was surprisingly good for an all inclusive. Good variety. Good quality. Able to have a quick tea, or a longer dinner without feeling like you had to turn the table over. Rooftop bar great for a treat. Hotel was generally good value for money. Staff friendly and smiley, rooms clean and turned around every day. Jet2 rep was a bit poor, but he was around every day to book excursions. Good location, out the front door and turn left for the strip or turn right for the classier end. All in all, would have got a 5 if it wasn’t for the first night!