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51% anbefaler hotellet301 vurderinger
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This hotel has everything, we stayed for 8 nights, the location was perfect, the staff amazing, the food was incredible, the entertainment was great, the hotel was very clean and all of this combined to make our honeymoon perfect. Thank you to you all. X
Nice hotel, just a few quibbles
Lots of positives. It’s spotlessly clean, animation staff are 5*+ BUT Food is average, drinks very poor, smell of sewage at times round pool and usual fight for sun beds. Nice enough but won’t return.
Lovely hotel in a quiet location.
The hotel itself has recently been renovated beautifully. Food was good with plenty of choice & something for everyone. Rooms are big and modern. Although the area is quiet, which suited us, it only costs just over €5 for a taxi to Puerto Rico, which is a bit busier. Animation team are fab and not too pushy. Overall a lovely hotel and would recommend to a friend looking for somewhere quieter.
On our very late arrival, the lady at the reception offered some drinks and meal, fast and professional paperwork. The room is clean ,prepared for three people, cleaning every day is excellent. My request to darken the window facing the corridor was done within a few minutes. The food is simple but delicious, every second day, was a day of different countries of the word. All chefs are very friendly and welcoming. Animation team is one of the best that I met in hotels, they were with us from morning to evening and behaved culturally and unobtrusively ,variety of games and activities.
Will never book with Tui again
The food is atrocious, I’ve never had such a bad experience with food in an all inclusive hotel. The food was either raw, burnt or cold! The pizza chef is extremely rude. There were ants all over the tables in the restaurant. The beds are uncomfortable. The pool area is so dangerous with how slippery it is and not slip matts we’re put down after several falls. The entertainment team were amazing though, Hatchi was incredible, he really got everyone involved and made sure everyone had a great time. We tried getting in touch with tui several times whilst being there and not once did we get a response. There was no rep in the hotel and they claim to have a 24hour online service on the app which is pointless as you don’t get a response, NEVER will we be booking with TUI again. I feel like this hotel was a major catfish. Totally not a 4* hotel. I am appalled with Tuis service, our planes got delayed both ways, I never got notified once about our transfer to the airport. We also booked onto two excursions and both got cancelled whilst we were out there, one the day before we were meant to be going as well and when I tried contacting them about this I got no response. Even when returning to England I still can’t get a response from them. Absolutely appalling service.