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i would gladly return in Marilena hotel! the staff is absolutely amazing! Very professionals and the service is for 5* hotel! The food is really tasty and there is a very big variety of food even sea food and vegan choices. The service in the Pool Bar is really good! I'm coming back soon!
Pros: 1. Buses to Hiraklion and Knossos stop just in front. There is also a taxi stand there. 2. Nice pool and garden area. 3. AC in the room was working properly. Cons: 1. Rooms are very noisy. You have to wear ear plugs if you are a light sleeper. 2. Breakfast and the restaurant food, even though varied and abundant is of very low quality. Food is generally overspiced, when compared to Greek restaurants and there are lots of really boring dishes. The beverages are all dispensed by machines, which gives an idea of the their quality. 3. The room was small and the bathroom very small. The shower was so small and the shower curtain so inefficient that the floor became flooded with water on every use, on top o that you had to struggle with the shower curtain which kept clinging to you body.
Very good food, nice pool bar, but the massage from Pepi was the best. Nice pool, but a water was alittle cold. Near bus stop. Daily cleaning. Nice balkon. Very helpfull by reception. I hope this will be a very nice week for me
Not prepared to give a poor review. Just be mindful of actualities
First off some care needs to be taken on the interpretation of 4-stars. This is either a local judgement call or the rating for the hotel when it was built. Whatever the reason, this is most certainly ca. 2-star. My party was caught up in a postponed flight/emergency accommodation scenario so we should be grateful that we did get a bed for the night. However, if I had made a booking myself I would not be so lenient in my views. First impressions can be deceptive here and so are the photos. Everything looks fine until the little things become apparent. Rather than ranting or raving however, I would position the case that this is cheap & cheerful accommodation for mostly Cretan families and is exactly what you get at this "real" price point. My axe to grind is therefore not aimed at the people running the hotel it is aimed at travel companies that are perpetrating false advertising. And I don't believe the current prices on the websites are anything other than profiteering - this hotel is not charging those prices to the direct booking locals. Maybe us Northern Europeans have got a bit snobby over the decades but the standards we now expect are a lot higher than what the Marilena delivers.
Bad hotel in a good location
First of all: hotel is below average. Conditioner didn't work, TV was absolutely useless, part of staff wasn't too friendly (there were really cool exceptions of course – shout out to tattooed bar tender) and room in general was probably renovated back in 90's. Pool is very symbolic and had cigarette butts swimming in it. Not a place you want to hang out – also street is right next to it. Good part: food was great! And location is good. So basically this is cheap place to sleep over while during days you leave for sightseeing or hanging out in Heraklion.