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Vi har hatt noen veldig fine dager på Pandanus ressort. Rommene var vel vedlikeholt og rent. Maten og drikke var god, personalet hyggelig. Særlig resepsjonen gjorde en veldig god jobb. Guest relation manager guidet oss gjennom Mui Ne en morgen og informerte oss på en strålende måte også ellers. Noen ganger tok det for langt tid før maten kom. Det var ikke mye pågang på restaurantet, allikevel ventet vi en gang 45 minutter på pizza til lunsj. Personalet rundt bassenget og i restaurantet kunne vært litt mer oppmerksom. De to siste dagene var det flere gjester på hotellet enn før. Da var kapasiteten til restaurantet ved frokost sprengt. Det var vanskelig å få plass, bestikk manglet og personalet var ikke nok "på hugget". Anlegget var helt herlig og vi storkoste oss.
One of the best.
We booked Pandanus Resort through our travel agency and very satisfied with our decision. Spacious rooms, very attentive staff and clean beach. The breakfast buffet is rich and the restaurant menu is both for Asian and European. Run by an European manager which you see in the service and quality.
Staff, food, accommodation, Pools, gardens all excellent
This was my 2nd visit and I was a little concerned as I knew the resort had expanded since June 2019. But my concerns were not met at all. This is a resort that not only knows how to look after its customers but also to expand and improve an already perfect place. Now with 2 excellent pools, still huge quiet and beautiful gardens, great beach and such pleasant staff. It is just a perfect resort. The customer care is 10/10. At breakfast, which has a buffet of so many choices, you will see customer service people talking with customers ensuring everyone is happy. We had a squirrel in our roof space ( the beauty of being in such a natural resort) At breakfast we just mentioned it, more worried it may damage the property than annoy us, but by the time we were back they had sorted the problem, removed the squirrel and sealed the entrance. I 100% recommend this resort and congratulate all on making its so perfect
This is a great resort at a reasonable price. The service is excellent. The landscaping is gorgeous, the staff is always meticulously maintaining the charm of the gardens. For such a windy area, I hardly saw any leaves littering the grounds. The hotel upgraded us when room rates suddenly dropped due to lack of travel demand at this time. We had a non-refundable rate so it was a very nice gesture for them to do so. I saw some negative reviews about the food prices of the resort restaurants but honestly it’s very reasonable for a resort of this caliber and the food is generally good. The free breakfast buffet is excellent and we will surely miss this every morning. I’ve been to beach resorts like this all over the Caribbean, Central America, etc. and there the food is much more expensive than Pandanus. If there is any improvement to recommend to the hotel - it would be to revise the drop off location of the shuttle service to have more stops along Ham Tien strip, we found ourselves walking very far to reach more local restaurants, then running back to catch the only shuttle bus going back. Another general comment is specifically about the seafood preparation in this town, there’s a ton of fresh seafood being caught every morning, but the restaurants here do not maximize it by grilling it with flavor. Went to several restaurants, including the resort’s: there’s just not enough salt, not enough flame, grill seafood should have char marks. Please learn from Portugal.
Truly magnificent stay
I highly recommend this hotel. The food is delicious and the staff is very helpful and nice, its also located beautifully right next to the beach and it offers many acitvities you may engage in. The only drawback is that when you order food at the hotel restaurant you have to wait quite a while but it's always worth the wait!