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Honey Moon + silent day
Good service.good food.acces connect to pool.very recomanded.good room.nice all staff.very like it.good swimming pool. Nice breakfast.vertigo lounge is good. So, i want to caome back again anytime on this hotel.
Overpriced Run Down Dump
On arrival was told the room we had booked (King Bed) was not available. Instead told they only had a room with 2 doubles and because we had booked with a third party there was nothing they could do !! However we had booked direct with hotel not third party but still they would not budge. Not a great start, trudge up to the room and immediately noticed a funky mouldy horrible smell in a very crowded room because of the two beds. We decided to complain again on our way out to tea to no avail, told sorry thats best we can do. Arrived back late after tea and walked in greeted once again to same horrible mouldy smell and an air con that couldn't keep up. We decided to suck it up, stay the night and decided to check out and go somewhere else in the morning. At reception in the morning when I angrily advised we were checking out if they did not move us miraculously a room became available.. So up to level 5 we go noticing all the water damage to all the ceilings everywhere - no wonder the old room smelt mouldy. The pool on the top floor was half closed off with all the decking partially ripped up showing all the rotten/mouldy wood. New room was better (King Bed) but the spray nozzle at the toilet kept leaking water all over the floor and again the air cond was pathetic. I would not recommend this place for the price, it's in a terrible location in a very narrow busy street, spend your money somewhere else..
My partner and I had a great time at this hotel. We came for a wedding and came for a relaxing holiday, that's exactly what we got without having to leave the hotel! The spa is just 2 floors down, and kitchen OMG buffet breakfast is so good, and the chef Gleidy is the sweetest!! She personally greets you and brings food to your table to try. Hospitality from each and every staff member was over and above, I am coming back to this very hotel with my family next time. Truly happy with my stay,thank you to all the staff at this hotel! 🙏🏻
WOULD NOT RECOMMEND!!
Air con didn't work so had to change rooms after a few very hot nights. Although the hotel did accommodate this it was a major drama. "Your new room will be ready in 20 mins". Then "We will just check and get back to you" which never happened. They said this twice. I ended up going to the desk where they said our room was ready and someone would help with our bags. Of course this never happened either! Most staff don't understand english! Restaurant orders taken were often wrong or forgotten! Buffet is very limited/ordinary and often took a long time to replace items that had run out. Out of all the staff I would only say one made an effort to actually talk and be friendly (Octa from the Brew Bar - thank you), probably because others did not understand or talk English. Comparing this to another Marriott hotel, The Stones in Legian, this hotel is very below standard. I WOULD NOT RECOMMEND THIS HOTEL!
Marriott for president
As usual, the Marriott group never ceases to amaze me, from the moment they open my car door for me to the moment they close it when I sadly but inevitably have to leave, the service is OUTSTANDING! I don't know where they find their staff, but they're on another level. The hotel is spotless & the pool layout is super cool compared to a lot of others. The spa is beautiful & the therapists are really good. It's so super close to everything, I literally walked everywhere, markets, food, beach, mall- all in walking distance! Can't wait to be back soon.