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Wonderful relaxing sanctuary
Just spent a wonderful relaxing here and would recommend it to anyone. The staff are incredibly professional and couldn’t be more helpful. The surroundings are beautiful and if you want peace and quiet this is definitely a gem of a place off the beaten track. We had a villa which has its on own infinity pool and whilst some aspects of the villa look tired overall it’s stunning and incredibly comfortable. Considering the venue was busy as they had a conference we hardly ever saw anyone and never felt there was any hustle or bustle! After a long stretch at work this was definitely the place to relax and unwind.
One of the best Resort stays
We were pampered from the minute we arrived ! By Mrs. Tracey who made our stay an unforgettable stay and made it very hard for other resorts to creat such an impression again . We arrived after midnight following a long flight , the kids were really tired and my wife was expecting a long check in process as usual ! But that was not the case at all ! Suhaib from front desk was waiting for us holding his folder and the POS machine we jumped into the buggy and he drove us to our pre serviced villa and during 5 minutes we finished the paper work, we literally slept within 30 min max ! From arrival ! Thank you Suhaib and Thank you Mrs Tracey . Mrs Tracey had to surprise the kids with a fancy magical table full of colours and sweetie treasures ! You made it hard again but this time for us ! to create such an impression again :) Staff all around the resort cant stop smiling and spreading positive energy all over the place . Buggy captains are always happy and joking . Housekeeping wouldn't mind cleaning your Villa 3 times a day and will always leave you with a smile ! Breakfast was perfect , wouldn't ask for more at all . Room dining very fast and normal average prices nothing overrated. Variety of restaurants with different themes. The adventure center is a must to try for all . We tried almost everything They are really generous and super nice Ernest , Gabriel and the team. Although this was our 4th stay at this Resort but this time was full of more . I wonder why ! Maybe they have a new Manager :) Exceeded our expectations ! Thanks to all And will definitely stay again .
Ultra Luxe Desert Camp Experience With WOW ‘Special Moments’
We stayed three nights at the Ritz Carlton Al Wadi Desert Camp. Our stay at the Desert Camp far exceeded our expectations. Our Villa was ultra-luxe and positioned beautifully for privacy, as well as picturesque views to the desert. Beyond the beauty of our Villa, what truly made the difference was the friendly, outgoing, can-we-help-you demeanor of every team member we encountered at the Desert Camp. Those team members deserving special recognition include: Duty Manager - Joseph Dsouza. Joseph made a point of introducing himself to us. And he diligently pursued resolution of a minor issue we had in our suite until it was resolved (Our hairdryer worked intermittently, and we believed there was a wire short in the bathroom dressing table. However, the final diagnosis was a defective hairdryer). We thank Joseph for his professional, unrelenting pursuit to resolve our hair dryer issue, and for his friendly and outgoing demeanor. Waiter - Kaheela – Shubham. Shubham greeted us so warmly and each time we entered the restaurant he made a point of stopping by to see how our stay at the Desert Camp was going and to offer his help, if we needed anything. He has a calm, warm, friendly yet highly professional demeanor. We compliment Shubham. He is a perfect hospitality representative of the Ritz Carlton Desert Camp. Waitresses – Joveth Caparoso and Joan and the Bartender – Farmhouse Restaurant. Most memorable of our stay at the Desert Camp was and will be etched in our memories was the totally unexpected ‘special moment’ that Joveth Caparoso and Joan Fernandez made happen with assistance of the Farmhouse Bartender. We had dinner at the Farmhouse on two evenings, and during the first dinner we wanted to order a bottle of wine from a French vineyard with my first name ‘Maurice’. Upon checking on this wine’s availability, Joveth told us it was out of stock, even though it appeared on the menu. She said if we came back the following evening for dinner she would check to see if this wine was in the storeroom at the Desert Camp. Returning the following evening, sure enough, Joveth had this wine and said it was the ‘last remaining bottle’. We told Joveth that we would like the empty bottle at the end of our meal so that we could soak off the wine’s labels and keep them as a memory of our dinner at the Farmhouse. Especially since this wine bottle had my first name on the label. Upon learning this, Joveth suggested she would ask the Bartender to soak off the labels for us. She poured the wine into a beautiful decanter and took the empty bottle to the Bartender. Our ‘ultra-special moment’ at the Farmhouse, and thus at the Desert Camp, was at the end of our meal. We asked for the check…and the wine bottle label. Then Joveth returned to our table along with Joan and the Bartender who presented us with the wine label which they had beautifully framed in a picture frame along with two of the Christmas ornaments from the tree lighting ceremony – all as our Christmas on-going away journey gift. WOW…WOW…and WOW! This was the most unexpected and beautiful ‘special moment’ we have experienced, and it is etched in our memory of our stay at the Desert Camp. Joveth, Joan and the Bartender had extraordinary insight and skill at creating our ‘special moment’. They truly are perfect ambassadors of the Ritz Carlton Al Wadi Desert Camp’s extraordinary service. From our experience, the Ritz Carlton Al Wadi Desert Camp is a perfect escape venue. We highly recommend the Desert Camp. You will not be disappointed!
We stayed 3 nights at the end of November. I can hardly find a fault in the hotel at all. Our pool villa was huge and so lovely with a beautiful private pool, photos on the website don’t do it justice. Staff are unfailingly polite and friendly. We were half board and ate in all the restaurants and had room service, the quality and service were excellent. Just wish we could have stayed longer, loved it!
Exquisite staycation out of Dubai
We had a simply amazing time at the RAK Ritz in the desert. Our tented villa was sublime and the whole experience from the bike riding, to dirnks and shisha at the moonbar, to lounging in the pool was just fantastic. Special shoutout to Lamia, who made our stay incredibly special and who went above and beyond for us. Thanks for making the trip so wonderful for us!