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Topp hotell på Madeira
Veldig bra opphold! Stor rom med sofagruppe, stor balkong med utsikt over havet. Rolig, kun bølger som høres. Vi sov med vindu på vidt gap og så rett ut på havet når vi våknet. Veldig hyggelig betjening i resepsjonen, de ga råd om turer, bestilte for oss, skaffet bussrutene oss. Rent og pent over alt, og bra mat med store buffeter og tilgang til ulike restauranter. Her var alle aldersgrupper. Vi kommer gjerne tilbake hit.
Særdeles forekommende ansatte, stort rom med sofagruppe, lekker beliggenhet, balkong og utsikt til havet, god og allsidig frokost, mange fasisiliteter, spa, svømmebasseng, rene solsenger med kritthvite håndklær. Passe avstand til sentrum av Funchal, en god gåtur, altså. Hit vil jeg komme flere ganger:-)
This was a holiday for my daughter, Cydney’s, 26th birthday. We had a wonderful time. The hotel is fabulous. Our room was spacious and comfortable with a huge bathroom, a balcony & a wonderful view. We were even given a bottle of wine in our room. All the staff were lovely and Simone shone out as someone who is friendly, knowledgable & helpful. The location of the hotel is perfect, we walked a lot, into town one way and along the coast the other way. The beautiful pool area, pools and sea access is amazing. We loved all the facilities, especially having access to the big gym and classes. Everywhere was very clean. The food was very good with an enormous selection to choose from. We went to the Mamma Mia Restaurant for my daughters birthday and the staff were just lovely. They remembered it was my daughters birthday and surprised her with greetings, cake and champagne. The food was top notch too. The only down side of the restore was that the bedroom furniture is a little tired (but very nice and functional) and there is a low resonating sound at night that is not continuous but a little annoying in the very quite of the night. Also, because the hotel is so huge, a few extra signs around the place to direct us hotel residents to places would be nice. I couldn’t find the indoor pool and noticed another family couldn’t find it. Maybe have a large plan in the foyer of what’s available nearby, on foot, and have a running route from the hotel.
WORST CUSTOMER SERVICE EXPERIENCE EVER
Wasn’t happy with the room wanted to leave was told we CANT UNLESS WE PAY 50% having not stayed in the room more than 15 minutes! I wouldn’t recommend this hotel if your use to luxury as it far from 5*
We bought a night in this hotel and traveled with a guide Sonia from Madeira Dreams. we are extremely pleased with both the hotel and the guide. it was a perfect combination. we recommend to everyone.