En gjestevurdering baseres på den enkeltes innlegg hos TripAdvisor (om reiser og hotell). Den reisende kan ha reist på egen hånd eller med en annen arrangør. Apollo tar ikke ansvar for innhold eller vurderinger.
84% anbefaler hotellet538 vurderinger
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Opplevd som svindel!
Ankom hotellet på kvelden, og ble møtt med en beskjed om at vi måtte flyttes til et annet hotell. De var fullbooket og kunne ikke hjelpe oss til tross for at vi hadde bestilt i Januar! Det som er ille med dette er at det er et kalkulert opplegg fra hotellet. Flere anmeldelser her inne har samme opplevelse. Vi skulle ha hotell nær gamlebyen, men havnet helt i andre enden. I tillegg påstår de at det vi ble flyttet til var et 5 stjernes hotell. Det var det ikke! Følgende fasiliteter manglet: Internett, badekåper, minibar, strykejern. Styr langt unna alt som har med disse folkene å gjøre!!
Vi bestilte og betalte for rommet 6 måneder før ankomst. Hotellet ble valgt på bakgrunn av beliggenhet. Jeg er handikappet og kan ikke gå i bakker grunnet liten lungekapasitet. Når vi kom til hotellet kl 21.30 sa de at hotellet var overbokket. De ville sende oss opp i fjellet!! Om ikke det passet så fikk vi greie oss selv!! Dette var en booking for 8 dager. Kunde håndteringen må være det dårligste vi har vært med på. Styr unna dette hotellet da det er fort gjort åhavne i denne situasjonen da de ikke har respekt for de oppdragene de tar på seg
Godt beliggende, men noe umoderne hotell
Hotellet har en meget god beliggenhet i utkanten av sentrum, retning flyplassen, med kort vei til kafeer og restauranter. Hotellet har et uoppvarmet svømmebasseng som ingen benyttet under vårt opphold i desember. Bygningene er noe slitt og umoderne og ville tjent på en oppussing til tidens standard. Personalet er vennlig og service-innstilt med unntak av i resepsjonen hvor betjeningen viser liten oppmerksomhet og interesse.
Reading some previous reviews, we were concerned about being moved to a different hotel on arrival, but following a smooth taxi ride from the airport, we had no problems and check in was quick and efficient if not exactly warm and friendly. This is a lovely hotel, in a great location for the old town, very nicely decorated throughout, with some very nice touches and some stylish and unusual pieces of furniture. We loved its slightly old fashioned but grand style - lots of marble, wood and metal railings. It is a quiet hotel, there is no entertainment and definitely nothing for children here. This makes for a peaceful and relaxing holiday. The bar closes at 11 however, which really is a bit early . . . we didn’t want to relax that much! We would have liked a last drink there after going out for dinner, but were usually too late. Our room, which faced the sea, was on the same level as reception but due to the layout, was 1 level above the restaurant and 2 levels above the pool, and we had a lovely view. It had everything we needed including 2 comfortable chairs inside, and a further 2 comfortable chairs on the balcony. Although the breakfast buffet was not as extensive as in some hotels, there were still good choices, however a big criticism is that the ”hot” food was only warm and was put on cold plates so cold by the time we got back to the table. Breakfast staff reasonably welcoming and cheery. Bar and waiting staff less so and could do with a little customer service training. We didn’t have dinner as we like to eat out in the evening, but we did have lunch a few times and found the sandwiches to be cheaper than down in the town - very nice indeed, with the crusts cut off, and the chips were delicious! Being built on a hillside, the hotel is set on several levels, and there are 2 very nice terraces on different levels, with comfortable seating to sit out on and admire the fantastic view, with the lovely pool area being a further level down. It didn’t look as though there were enough sun beds but people tended to come and go, so we always found some. There is also a lounge area with comfortable seating inside. The walk down to the restaurants in the old town is not far in distance but the first bit is quite steep and you need to be reasonably mobile to do it, especially coming back up. There are few paths here, and the roads are narrow - care is needed as the drivers and motorcyclists drive dangerously fast and show no regard for pedestrians. Nohing to do with the hotel, but our departure flight was delayed 24 hours due to high winds and we were taken from the airport to Hotel Baia Azul for the night. This really is a lovely hotel, but it is located across the other side of Funchal, and this highlighted how very much nicer it was to be located in the old town. There are many restaurants and we didn’t have a disappointing meal apart from in the 2 Indian restaurants which did not in any way measure up to our expectations. Sadly, we found that some of our favourites from our previous visit had closed down. Favourite restaurants on this visit were Madeira Story Centre (almost opposite the cable car - take the lift to the 3rd floor for the restaurant and great views across Funchal), Taberna Ruel (in Rua Santa Maria - go in and through into the courtyard) and Tropicana, also almost opposite the cable car. The yellow fort is well worth a look, it’s free to enter and you can go right up onto the battlements for great views. Cable car - goes without saying, this is a “must do”, as long as you don’t mind heights. Monte Palace Garden - another “must do” - what an amazing and mesmerising place, our 2nd visit, and again, we spent several hours here wandering up and down the paths and through the various areas. 2 negatives: 1. The hairdryer is one of those dreadful wired in tubes that blows hot air, has no controls and ends up being too hot to hold. 2. The shower screen can be measured in mere inches and is too small to be useful - water goes all over the floor, and as the basin and its surround is right next to shower and is wider than the shower screen, toiletries standing there also get wet. Overall though, a great stay.
Pleasant and charming
We really enjoyed our stay after a delayed arrival. The staff were friendly and upgraded our room without request or charge. Breakfast was a bit bland but plentiful and the evening meals were excellent. It is a convenient strolling distance out of the main tourist area of Funchal but close enough when you want to visit the Market etc. We like its old fashioned style and presence.