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Myself and my husband have today returned home from a week at this lovely hotel .first of all i would to thank the staff who went out of there way to knock on our door with a cake and fizz on our anniversary day 😁 it was a lovely surprise and was totally unexpected. We also was surprised with our room being upgraded on arrival .i could not fault anything about the rooms and how spotless this hotel is .unfortunately their is a few members of staff who work around the bar area that spoiled it for other members. Twice i was ignored when standing at the bar when nobody else was waiting ,The breakfast had plenty of choice but unfortunately the cook breafast was only served slightly warm even at 7.30am when the breakfast area opens . We manged breakfast 3 mornings out of our 7 night stay the other 4 we decided to eat else where . Saving sunbeds .... on check in we was asked to sign a agreement that we unstood that no sunbeds could be reserved i thought this was a very good idea. Shame others didnt stick to the agreement and hotel staff did not do checks . With our room looking over the pool everyday by 9am most beds had towels on them but nobody on them for hours at a time . We would return to this hotel again knowing how spotless the rooms are,comfort of the beds, the pools spotlessly clean and the staff members who can be polite .
We had a sea view room, which was lovely to look at but not too practical with regards clothes storage etc. shower and both good and spacious. Breakfast plentiful and well organised. My reason for only three stars is the towels and dressing gowns. The hotel has gone to expense of making the sea view rooms look good but the give you worn out towels and dressing gowns. Shame.
Quite difficult to rate
So many reasons why we should have rated the hotel excellent but just a few things let it down. We loved the hotel in many ways, compact and only two floors, very laid back and tranquil with no reps trying to drag you off your sunbed every 10 minutes to join a daft game. Our pool view first floor room was spacious and comfortable without having a great view of the pool .Wifi , safe and pool towels not something you get at every hotel free of charge. The breakfast room area we thought was excellent although maybe in July/August could get a little cramped. The 3 girls who mainly waited on at breakfast we couldnt rate higher. Nothing was too much trouble for them and always with a smile. They brought Latte or Cappucino to the table if you preferred that and helped with requests for different eggs/omlettes. Those 3 girls definately got top marks. The pool area is lovely set in a pretty garden area. Plenty sunbeds well spaced out. A walk along the boardwalk past the scrubland to the beach about a 100 yards away. 15 euros for beach bed hire. So why not the top rating? Its always the small things. For the first few days we were invited to help ourselves to the filter coffee. Around day 5 the breakfast supervisor snapped at us and said we shouldnt be helping ourselves she would bring the coffee. She was actually quite unpleasant about it. 10 minutes later she still hadnt brought the coffee so we asked one of the young girls who responded immediately. The hotel website offers a paid shuttle bus service. We never saw one and the reception staff didnt know anything about it. So why offer it? The first wednesday it was apparently Happy Hour, every wednesday the barman told us. We went the following Wednesday, no Happy Hour, finished till 2023. It was only early September. The Star Decks restaurant has a very limited menu and is very short of trained staff. We were given a bowl of olives, at least half had been eaten by other people so they had chucked their stones back in the bowl and this was the same bowl now given to us. The final negative, not really the fault of the hotel is the inland walk to the centre. Its along a dusty, busy main road lacking in pavements. It did feel quite dangerous at night. So overall the hotel has some beautiful features but could do better.
This was our third visit to this hotel and certainly won’t be the last. We stayed in a deluxe room which is perfect size for a couple, not need to book a suite. Room has small amount of hanging space but still enough, plenty of other storage available. Beds are big and comfy, there’s a big choice at breakfast. Hotel is in perfect location, bang on the beach and a 10 minute stroll into Alvor. Rooms are starting to look in need of a bit of a returb but still fine. Only thing that needs changing before next season are the sunbeds as they’re not the best
Could be so much better
Let down by the cold breakfast and poor cocktails. Coffee terrible. Lots of mosquitoes as well. Staff very sweet though. Shower in our room had no power. Nice position on boardwalk. Rooms comfortable. Check-in very lengthy at early hours. Very quiet