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Nice enough but not a Premium
Had a nice 4 day break here for 2 adults . Breakfast was fantastic , great variety & replenished regularly . Waiting staff were great . Reception very friendly & helpful . Beach was lovely & clean We did pay extra for a sea view suite but despite facing & hearing the sea you couldn't actually see it from the patio unless you stood up (Beats the point of a relaxing sea view room with a drink ) There was also a stained sofa bed in the lounge area At the price we paid we wouldn't return but chose somewhere closer to Alvor harbour area as it's a beautiful place
Stayed for 7 nights mid September. First beach holiday for more than 2 years due to Covid and then health issues so booked Pestana Alvor Beach as was marketed as a Premium Suite Hotel and cost £2100.00 bed and breakfast for my wife and me. Expectations were high. On arrival I was told I had a free upgrade to a sea view and balcony which I hadn't paid for which having paid over £2000 was a big surprise. On entering the room we walked into a small room with no windows, a bed settee and a pullout bed under. A tv on one wall and an alcove with floor to ceiling shelves. the main bedroom was quite small, two single beds pushed together a bedside table on one side and a small dressing table the other with tea/coffee tray taking up a third of the surface. A small alcove had a hanging rail. there are no draws or cupboards in either room, just shelves in the windowless room and hanging rail in the main bedroom. Balcony was quite large with a sea view but the room above had no balcony and looked out onto our balcony below so not private. Apart from the room the hotel was very nice, spacious, good food (breakfast) nice staff and clean everywhere. there are 3 swimming pools. Another issue was that on checking in I was asked to sign a declaration that I would not reserve sunbeds by the pool. It is not policed, most people reserved their beds. A lot of people in the ground floor rooms had sunbeds outside of their room and reserved beds around the pool too. To summarise, a nice hotel in a great location but should certainly not be marketed as a PREMIUM suite hotel because the rooms are certainly not premium.
Fantastic as always
It’s our 3rd time of staying at this hotel. As always we had a fantastic time. We were very well looked after by the staff who are always so willing to assist. The hotel was spotlessly clean and very comfortable if you wanted to sit in the lounge area downstairs. The pool area was also well looked after and clean. There was no reserving of the sun beds like there used to be thank goodness. Our room was lovely we had a suite on the first floor, the only downside was the maids cleaning the room as we would have liked them done in the morning so that we had the afternoons to relax but this was not the case . I’m guessing there are not enough maids and that’s why it takes them a while to do the rooms. Not a criticism though and it did not spoil our holiday. We will definitely be back again.
Disappointed with drop in standards
We have been travelling to Pestana for 12 years but this experience will have me thinking before booking again. We were Pestana silver priority customers and booked a premier room with a sea view through Jet 2 as Pestana’s booking system would not accept our booking. On arrival we were given a card for what we thought was the 1st floor but after getting in there was a further flight of stairs were supposed to lug our cases up to get to a further floor up which had no balcony no wardrobe and an open plan bedroom with a bed in the middle of the floor. We would have needed to live out of suitcases. On complaint to the manager he was trying to be helpful and moved us to a room lower down on 1st floor which did have a wardrobe and shelves and a balcony. Problem was the air conditioning didn’t work till repaired that night and it was like a greenhouse in the sun unbearable. The bed base had a stain that looked like blood and we were promised it would be changed but instead cleaners had multiple goes at cleaning it with eventual success after 3 days. Oh did I not mention it cost me an extra €190 for the Priveledge of being moved to this room. On the positive side most of the staff were pleasant and helpful. Fresh fruit at breakfast was lovely and eggs and omelettes were cooked to order. The small fridge in the room was a blessing. Access to 3 pools and sun beds was pleasant but weather for 5 out of the 10 days we stayed was cold and wet. The walks into Alvor along the timber walkway were lovely especially as the sun was setting. Choices of eateries in Alvor is immense and especially Ruccula, Capacho, Green Door and the new Argentinian steak house but value firm money for cheap and cheerful must go to Valentino’s. There were elements of the holiday we did enjoy but the issues with the room definitely sorted the start of our holiday and cost us an extra €190 before we opened a case.
Relaxing & Pleasant
The staff at Pestana South Beach make the experience very pleasant and relaxed , any requests we mae were dealt with promptly and politely, excellent location for a beach front holiday - very relaxing