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First family stay- certainly won't be the last!
This was our first family holiday with our 8 month old baby and from Day 1 the staff at Pestana Alvor South Beach were so friendly and attentive. At arrival, we were shown to a room with a sea view and with a cot ready for use. The room was clean and well equipped with a small fridge to keep drinks and nibbles cool. Welcome drinks were offered and beach towels were ready for us to enjoy the 3 pools along with a shallower baby/toddler pool. There were plenty of sunbeds and larger beach beds, which were perfect for our little one to use as she'd recently started to crawl and explore. Each morning there was a lovely buffet breakfast with all you could want-cereal, fruit, yoghurt, toast, hot food, cheese and hams, and yummy pastries along with fresh juice and some cheeky fizz. Unfortunately the air-con in our room broke partway through our stay, which meant at night the room was a touch too warm for our little one. The hotel staff were so apologetic and offered to move us to another room the next day, which was just as clean and welcoming as our previous room. Every day the staff greeted us warmly and called our little one by her name. Special shout out to Andre, who made us feel especially welcome and sorted our room so quickly. We will definitely be back!
More than happy
Just back after a week and delighted with the staff, room and hotel facilities. At reception we were made to feel really welcome, smiling faces and a glass of wine. Our room was on the ground floor, supposedly upgraded to a suite which was a small room attached to the bedroom with a couch and TV, which was never used. The bedroom & bathroom, really nice, bed perhaps a little hard for my liking. The only downsize was the view from the bedroom, over scrub land, BUT it got the sun late afternoon which more than compensated. At breakfast there was an excellent choice, and if there was something special you wanted they would do their best to get it. Plenty loungers at the pool area with no towels on them at 6 am. The hotel is on the beach with a magnificent boardwalk, dotted with cafes left and right. A 15 minute walk into the city at night and you were spoiled for eating choices. We will return. If you can go for a sea view or pool view, you get the sun most of the day.
Our 3rd visit to Alvor and booked B&B for 7 nights in Pestana Alvor South Beach Hotel with friends to celebrate a 50th birthday. Rooms facing the sea with nice size balcony. Cannot fault the staff who are genuinely pleased to see you and nothing is to much trouble to make your stay as pleasant as they can. Even did a cake for the birthday girl and Champagne on the house without even asking, singing happy birthday at breakfast Jose and his fellow workers always smiling and given advice went above and beyond for all residents. We will definitely be back before autumn to see them again. I would highly recommend Mr Kevin Bottomley
Broken ceiling to floor glass, appalling breakfast and freezing pool
No urgency at check in, finally given the key to our room, only to be horrified with a ceiling to floor crack in the glass of the patio door. We were promised a " sea view" but could only see bushes!! Raised it with reception who advised they would ask maintenance to take a look! I advised that it was a safety hazard and if anyone got hurt they would have more than an irritated guest to deal with. After a lot of fuss we were moved to another room. Onto breakfast, a decent selection but the quality of produce for pretty poor, no urgency with service, and an overall nonchalant attitude. This team really need some service training on what it means to put the customer first, engage, make conversation, pace, urgency. No housekeeping for 2 days until I raised it with reception. We are really well travelled, and I can honestly say hand on heart that this is not by any stretch of the imagination a 4/5 star hotel. We will definitely not be returning Finally take your own iron as you could be in for a very long wait.
We had an enjoyable stay the hotel was in a great sea front position, I wasn’t to fussed on the minimalist style of the room as it’s nice to have somewhere to put your clothes away and not just roll them up and put them in a basket, or hang them in an open rail ,but overall it’s a great hotel with amazing rooms,if l return I would ask for a balcony, The Juliette balcony was nice for the time of year .