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Awful Food and Service
Arrived 17th September 2020, the night a horrific storm hit the island causing substantial damage to parts of the hotel. Upon arrival the hotel appears very presentable with impressive entrance and outdoor pool areas, although bars were all closed due to Covid 19 restrictions. Room was impressive although very dated, bathroom facilities were great however the frosted glass door was strange and unable to be locked. There were no tea/coffee making facilities in the room and the mini bar was empty despite there being a price list for items which should have been in there. As mentioned above the night we arrived a storm hit the island – our room was located adjacent to the hotel restaurant which was hit the hardest by the storm causing a very sleepless night due to the crashing, banging and smashing of the building being torn apart, I understand that weather cannot be controlled however it seemed that no precautions were put in place to minimize damage and noise caused by the storm. Food served in the restaurant during Breakfast, lunch and dinner was very limited in choice and all “hot” food was cold, no organisation as to seating guests so it was a case of walk in and find yourself a table or eat standing up. Staff were unhelpful and reception extremely rude. Would not revisit nor recommend to anybody.
I stayed in Zante Park September 2020. on appearance the hotel looks nice with a large reception and lobby. Our room was large with plenty of storage and a fairly modern bathroom (including bathtub) and Private pool. The beds were very comfortable and excellent sleep. The rooms decor was dated with dark wood everywhere. The restaurant dinning area was small and the food luke warm to cold when leaving i had a small bill to pay but was unable to pay by debit card as it was cash only - This is difficult to understand how/why a large hotel would deal with cash only!? what stood out the most during my visit was the rude reception staff and lack off customer services. if you want are looking for someone to eye roll at you or huff and puff Zante Park resort is your first choice. i would not recommend and would not stay again.
1 star food
I ended up staying here with 2 friends for a couple of nights after our flight home got cancelled. Considering its rated as a 4 / 5* hotel, I really didn't think it was. The staff were all grumpy, rude and unhelpful, the food in the restaurant was cold and they never seemed to make their minds up as to whether you were to serve yourself with food and wear gloves or they would serve you instead. Changed at every meal!
Not worth £2000 of are hard earned money
Arrived on Sunday 16th august @ 6pm,Only good thing was the check in was quick and efficient that's where it stops,room allocated was NOT what we paid for we asked for a room change they said hotel was full,also no daily room cleaning as promised,no tea and coffee making facilities as stated no mini bar as stated, wasn't expecting full bar service in room but not even water.Also hotel was full so much for social distancing thought it would be a bit quieter than the strip no such luck noisy polish were worse than the brits. went for breakfast, you were allocated a personal sever who took you around to choose your over cooked cold eggs and a barm as this was the only thing worth eating , we left most of this as it was cold.We tried the drinks which were inferior cheap tasting rubbish. We then tried the lunch meal and all we could eat following are server around was chips rice and a barm,never tried the dinner as we couldn't face another long cue just to eat same old rubbish,ALL inclusive hotel more like BED AND PAY TO EAT OUT.This was the last time we ate here and had to withdraw 500 euros from our own money to pay for food and drinks for the next 6 days of our 7 night stay. We were going to complain to the rep, however she did not turn up at time allocated so a waste of 2 hours waiting. We booked the holiday with JET2, we have no complaints regarding airport experience, flights transfers crew and check in all a good and seemlees, however in our opinion hotel only worth a 1 star not what we paid for (COVID OR NOT IF YOU CAN'T DELIVER WHAT YOU STATE DON'T DO ALL INCLUSIVE ) have complained to jet 2 customer service but not holding out much hope of hearing anything positive back, in our opinion book the CANADIAN HOTEL OPPOSITE has a brill restaurant attached, great staff cheap and save yourself a lot of money.☀️🏖
Good hotel, perfect location
Having in mind the circumstances of covid-19 enviroment, Zante Park is doing quite well. Yes, there is no more self-service (the personnel serves you one by one in the restaurant) and sometimes there is some que to get some food or drinks, and yes, the selection of local drinks is not very sophisticated, and sure, the majority of the guests are from Poland. But the location of hotel is great-very close to at least 3 supermarkets with decent choice if the wine, beer and cider, the beach is 3 minutes away. The choice if the food was maybe not usual 5*-choice, but it was fresh and we never stayed hungry. The noise isolation in the room was quite good, at midnight all bars and clubs had to close anyway. We never stayed by the pool, where it was quite crowded and very hot, but went to the beach instead. The Laganas beach is perfect-clean, sandy, very suitable for not swimming people, since you have to walk at least 100-200 m to get a deeper water. We usually took the sunbeds+umbrella in Caretta caretta restaurant (7 Eur for the whole day, 2 sunbeds+umbrella), which had 2 showers and WC, and quite decent bar+snacks. At the close proximity there are many more beach restaurants sometimes with also cheaper sunbeds (5-6 Eur), but the best coctails were at Hamsa, approx.1 km beach walk. At the beach there were few chinese women walking and offering the massage. I took few from Lin (back massage, 25 Eur for 25 mins), it was really good. Overall, it’s been good holidays and decent hotel.