Gjestevurderinger

av falcon2013 kristiansand

skuffende, som en dårlig millitærleir

Området og hotellet er bra og ser flott ut. Men servicen er elendig, med ett unntak. Costas i frokostsalen. Trivelig og hjelpsom mann. Da jeg ankom, spurte jeg etter oversikt eller kart over området, etter boblebad og hvilke animasjoner da hadde. Det fantes ikke noen oversikt, Men de sa de hadde boblebad, noe som ikke var sant. På rommet var det ikke såpe eller sjampo og en slags barnesikring som ikke lot seg åpne, gjorde at det ikke var varmt vann i dusjen og springen. Så jeg måtte dusje kaldt. Men noe var feil, for etter hver dusj var badegulvet oversvømt av vann. Da jeg spurte i resepsjonen insisterte de på at det var såpe i dispenseren, selv om den var tom, så om jeg ville ha sjampo eller såpe fikk jeg kjøpe i butikken. Så da måtte jeg det. Det samme svaret fikk jeg da jeg spurte etter kaffe. Ellers fikk jeg kjøpe i baren, men det var ikke lett, for der var det nesten aldri betjening. Og de som jobbet der virket uinteressert i å hjelpe kunder. De sa det var renhold hver dag, men det var det ikke. Og da jeg sa ifra om at ting som solbriller , mobilllader og sølvring forsvant fra rommet mitt, fikk jeg beskjed om at jeg bare måtte lete bedre. Så da var det bare å gå til politiet i stedet for å melde det tapt slik som reiseforsikringen forlanger. Siste dagen kom imidlertid solbrillene til rette. De hadde vært inne i sengeteppet som renholderen hadde pakket vekk,sa de. Så da måtte jeg signere på at jeg hadde fått dem tilbake. Men så sa de i resepsjonen at de hadde funnet noe mer, og slengte en pose med aviser, to store vannflasker og diverse avfall fra rommet oppå solbrillene. De ble knuste og vridde. men de ville ikke ta noe ansvar for det. De tok heller ikke ansvar da jeg prøvde å åpne et overopphetet kaffemelkbeger i frokostsalen og en servitrise kom bakfra og rev opp en pakke slik at jeg fikk kaffemelk over skjorte og bukse. Jeg prøvde å bestille rens i resepsjonen , men dette tok 3-4 dager.Dette var uaktuelt og de tok ikke ansvar. Ordet unnskyld hørte jeg heller aldri. En dag mens jeg sto i dusjen kom det inn noen på rommet, men sprang fort ut da jeg ropte hvem det var. Jeg prøvde da å skifte rom, men fikk kontant NEI tilbake. Jeg hadde fått det jeg hadde betalt for. Grunnen til at jeg var der var at jeg var i et bryllup og brudeparet tok bryllupsnatten sin på dette hotellet. Jeg synes synd på dem. Alt i alt er dette et hotell med uhøflig og ubehagelig betjening som jeg aldri vil besøke igjen

av andernalls Shefford, Storbritannia

Perfect setting, fantastic food, great amenities, fabulous friendly staff!

By using free cancellation on booking.com we secured the room safe in the knowledge if anything happened between when we booked it and due to arrive we could cancel free of charge. The hotel were very good with correspondence in answering any questions we had prior to our arrival. The hotel itself is nothing short of spectacular. It is clean, the clientele are respectful and the staff are outstanding. The food is worthy of Michelin stars and there is always a huge variety of absolutely everything for breakfast lunch and dinner. All inclusive drinks are fabulous with a large selection of both non alcoholic and alcoholic on the menu. It’s definitely worth paying to go all inclusive. Not a huge amount to do out of the resort locally but there is a lovely set of shops across the road and Rhodes is a bus or boat ride away and falaraki is a 40 minute walk if you feel like getting some exercise. The gym was good to use to counter balance all that food but the opening times could have been a bit earlier- 10-7 when we wanted to get it done before breakfast so we could enjoy the rest of the day but hardly a gripe. The indoor pool had been drained and was out of use for the duration of our stay. Again not a huge issue but we were looking forward to a jacuzzi. There were plenty of sun loungers both by the pool and on the beach but you always get that few that put their towels down then leave them empty all day but there were more than enough to go round so it wasn’t a problem. You have access to use the pool at Esperia palace next door as well should you want to and the lazy river was good fun. Pool towels are provided and you can change them out whenever you want to. The sea is so close and has plenty of sun loungers on it. Be sure to remember your snorkel to see the abundance of fish. Housekeeping for the rooms and whole hotel were amazing aswell. The room was always mopped and clean to the highest standard and the entire hotel was spotless. One thing we didn’t realise is that we were the only English couple there! Nothing in the reviews mentions this and maybe it was just because of the current climate but i definitely prefer it! Lastly a massive thank you to the lovely Georgia who served us breakfast lunch and dinner times always with a smile and a happy demeanour. Arthur and Scvesti on the bar in the evenings are an absolute credit to the hotel and give the place a great atmosphere. A manager standing behind them at the bar whilst there was a que was a slight irritant purely because she didn’t actually do anything apart from take a few euros here and there from paying customers. It would have been more beneficial if she was there serving at the bar and all three could have accepted cash and put it in the till. Seemed like a nonsense really considering they were quite busy majority of the time with a long que. All in all we have never rebooked the same hotel always choosing to try different places but this place has everything to do as much or as little as you like while you’re here. We have already booked our next stay! One other point to make was the only water supplied was from behind the bar so if you wanted water in your room for bed you had to get it from the bar or buy bottles. We took our own refillable but the staff were not allowed to refill them. Not environmentally friendly and caused more of a problem for them because we had to keep queuing!

av Tomthehut Bern, Sveits

An absolutely great hotel with excellent staff and cuisine!

We stayed in the Hotel from 4th to 18th September an a room on the 2nd floor. The Hotel is clean, well maintained and equipped with everything necessary to enjoy the stay! We were sceptical for the AI which we booked, but our fears prooved sooooo wrong: This group of kitchen heroes (we can’t put it otherwise) did an incredible work, as every evening the food was not only very nice arranged and it always had enough of everything, but the quality oft he food was good for a **** Hotel of Northern European Standards. EXCELLENT WORK, GUYS!!!! The beach was stone/sand and for sensible feet we recommend bathing shoes. The positive side of this fact is that the quality of the water was 1st class: Cristal clear until the bottom, no seagrass, no jellyfish, just awesome. A greeeeeat positive what we enjoyed daily was the staff: Anna, Maria, «24h-Pavlos», Arthur and all others did a tremendous work, executed their tasks always with a smile on their lips, even if when there was a shortage of colleagues for the completely booked complex!! We always felt happily received and we really loved the exchange we could have with all of you. A hotel which is 100% to recommend and as my partner said : « A very high risk, that we will book again at this hotel».

av S6916HKannat

Amazing holidays in a fantastic hotel

What a fantastic hotel! We had a comfort room on the 6th floor with amazing sea view. Could not get enough of it.Everything in the hotel/room was super clean. Breakfast an dinner buffet was great. Everything you could wish was there (I especially liked the warm waffles). The hotel has three pools. One is huge and you can really swim laps, as only few people stay long in the water. The other is a lazy river with a slow current. It was great fun to float down there with tubes. Staff was exceptionally friendly. The beds are very comfortable, mattress not too soft, not too hard. The toilet in the room is separate to the bath room, great! In the evening there is some action at the pool bar such as Bingo or music events. The bus stop is right in front of the hotel, so we did not need a rented car. Fares are very moderate. Although the capacity of the hotel is high no area was crowded and most guests behaved very well. One of the best holidays I have had!

av SaskiaV421

Pleasant stay

Very friendly staff, nothing was too much trouble. We found the hotel very large and therefore perhaps a bit unsociable. There was a lot of choice in food and enough variety daily which was nice, but the meat and fish were often dried out, which is a pity. The food that you could order separately was very tasty. Although we were told that this was included in the price, we had to pay for it. Nice, clean rooms. One minus point, in the bathroom, you could hear everything that was said or happened in the room next door. Even when the wardrobes were opened in the room next door, you could hear it in our room.