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8,6 av 10 Basert på 10 vurderinger
Total vurdering
 
8,6 / 10
Rengjøring
 
8,5 / 10
Nøyaktig beskrivelse online
 
8,8 / 10
Oppfylte forventningene
 
8,1 / 10
Fasiliteter
 
8,1 / 10
Mat og drikke
 
8,2 / 10
Rom / leilighet
 
7,8 / 10
Service
 
8,8 / 10

Siste gjestevurderinger


9 av 10

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-
Veldig harde og dårlige senger i familierommet med unntak av hovedsengen. Veldig lytt ut i gangen. Stranden/bademulighetene var dårligere enn forventet.

Bekreftet gjest: 2019-10-06


8 av 10

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Bra mattilbud
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Begynner å bli slitt, baderom var meget slitt. Litt dårlige senger til barna på familerom. Mulighet for connecting rom ville vært bedre løsning.

Bekreftet gjest: 2019-10-06


9 av 10

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sengene
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bestilling/reservering av bord til restaurantene

Bekreftet gjest: 2019-09-15


9 av 10

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Venlege, alltid klare til å yte det beste for oss!
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Ekstrasengane på rommet var beregna for barn. Ikkje gode å ligge på og hadde eit eller anna vaskbart materiale, likna på " plast"

Bekreftet gjest: 2019-09-15


10 av 10

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Når det står flere steder at reservering av solstoler ikke er lov, og det skjer i stor stil så må de enten gjøre noe med dette eller fjerne denne regelen. Slik det er nå så er solstoler reservert fra morgen til kveld uten at noen er i de. Og slikt irriterer på en ellers flott plass.

Bekreftet gjest: 2019-07-07


En gjestevurdering baseres på den enkeltes innlegg hos TripAdvisor (om reiser og hotell). Den reisende kan ha reist på egen hånd eller med en annen arrangør. Apollo tar ikke ansvar for innhold eller vurderinger.


Totalvurdering

  • 4,5/5 Sovekvalitet
  • 4/5 Sted
  • 4,5/5 Rom
  • 4,5/5 Service
  • 4,5/5 Verdi
  • 4,5/5 Renslighet

84% anbefaler hotellet

3440 vurderinger
Utmerket
 
2356
Veldig bra
 
691
Bra
 
270
Mindre bra
 
76
Dårlig
 
49

Fem siste vurderinger

07.08.2018

av RuneA208

Fantastisk sted!

Et helt fantastisk sted med flotte rom, god mat, utallige barer med kvalitets drinker og et flotte basseng områder. Kanskje litt trang mellom solsengene ved hovedbassenget. Hele familien koste seg her en uke.

 
17.10.2021

av catty86 London, Storbritannia

I wouldn't recommend this place

I stayed here for 4 nights in October 2021 with my parents. I read many reviews and couldn’t decide between this hotel or the Creta Maris so decided to stay at both. Having stayed in both, I had a significantly better experience at the Creta Maris and would recommend that hotel over this one. Positives: 1. The property is nice and the rooms are aesthetically pleasing. 2. You can book the a la carte restaurants in advance – just call up and request your code to make the online bookings. 3. I was happy to receive an upgrade to a sea view room and we were on the Laguna Island which was a nice location. 4. Some of the staff are incredible – waiters, waitresses in the main buffet place in particular go over and above. Negatives: 1. I sent two emails in advance of my arrival – received no response to either email. 2. Dietary requirements – I would not recommend this hotel to vegans, vegetarians, people with allergies etc. As a vegetarian, I found the signs very misleading and it resulted in a number of instances where I accidentally took items with meat or fish on my plate. As an example, a number of ‘vegetable salads’ contained meat or fish, the ‘vegetable soup’ had salmon in the small print, even the caramel tart had ‘bacon’ in the small print. Most of the food was also served lukewarm or cold. The choice for those with dietary requirements was far far better in the Creta Maris. 3. Being treated differently to others – Although everyone around us was approached by the waiters at the pool for their drinks orders, we were not approached once throughout our stay and got up went to order drinks directly from the bar. I was very surprised to experience this at a 5* hotel and expect to be treated the same as other guests, even if my appearance doesn’t match the majority. 4. Sushi Bar – I had an awful experience here. We were the first of 3 tables that were waiting to be served. The waitress came out, passed our table and went to serve the second table (who were not ready to order), went to the third table (who sat down after us), cleaned the empty glasses at another empty table, went back to the second table and as she passed us to go back in she said she would come back out. We still had the dirty glasses from the previous customers at the table. She came back out after 10 minutes with the drinks and sushi of the other two tables and went back inside. She came out after 5 minutes and sent her colleague to serve us. My mum doesn’t drink alcohol and I asked for any non alcoholic mocktail or juice for her and was told only water or sparkling water were options for non-alcoholics. I asked for some peach puree to be added to sparkling water and the waitress refused. There is a Night Bar less than 10 steps away and the All Day Bar downstairs so I went myself to order my mum a mocktail and bring it upstairs. The waitress took the glasses away when the drinks arrived and didn’t even clean the table – with COVID-19 this is just totally unacceptable. Again, I felt you had to fit the norm else you are made to feel different and it was a really embarrassing experience. I complained at the reception who took notes and called the Bar Manager who just kept re-iterating they only offer water or sparkling water and asked if I had now been served. Again, not the customer service you expect at a 5* hotel. 5. A la carte restaurants – the Italian was good but the quality of the a la carte restaurants was much better in the Creta Maris. 6. The activities are set out on a timetable but don’t always happen– I waited 2 days for Aqua Gym and Aqua Aerobics and they didn’t take place. Overall, based on my experience, I would not recommend this hotel to anyone who is in the minority in any way, and by that I mean if you have dietary restrictions, or don’t drink alcohol, or you look different to the majority European crowd. I would 100% recommend Creta Maris over this hotel to anyone. I’ve travelled extensively and have never experienced some of the behaviours I experienced here before at any hotel, and definitely wouldn’t expect this from a 5* European hotel. I’d like to also add that I have not been paid by anyone for this review, and the opinions are my own.

 
14.10.2021

av tasvis London, Storbritannia

Amazing hotel in Crete!

Mitsis - where do I begin! We had the most incredible time at mitsis laguna. To begin with, all the staff were extremely friendly and helpful. I am vegan and my boyfriend is vegetarian, so we spoke with the chef's there as soon as we arrived. The executive chef, sous chef and head chef of restaurants were all so helpful in showing me what I can eat everyday, and they also made anything I asked for. Their names were Vaggelis, Sifis and Marinos. Thank you all SO much for your hospitality! They made me vegan pancakes upon request and fresh vegan chocolate sauce which was amazing. I thought it was super easy to manage and love that they knew what it means to be vegan - I didnt even need to explain it! The pool area and hotel decor was lovely and felt quite grand. The restaurants are more like little restaurant bars by the canal in the hotel - but are such a nice ambiance when lit up at night. The service was a bit slow at times but very very friendly and helpful always. One disappointment was that the beach was rocky and not really swimable but it was okay as the pool areas were lovely. Also the spa was closed which was a shame but it looked absolutely beautiful. All in all, I would highly recommend this hotel and would definitely go back again!

 
14.10.2021

av amylN4957ZM

Amazing 5 star holiday

Wow, just returned from the Mitsis Laguna Resort & Spa and cannot fault anything. The room was spacious, immaculately clean, all public areas spotless. The staff are so friendly and the service outstanding. The food is amazing, the al a carte restaurants are all included in the all inclusive package, great food choices, the Italian, Cretan, Fish and Pan Asian were the ones we visited and all absolutely fantastic. The main restaurant is buffet style and lot's of choices to suit all tastes. Literally you could eat any hour of the day here! Such an amazing resort for couples and families alike. Great for anyone with mobility aids / pushchairs as all areas accessible. The beach was lovely and drinks served there too... all in all, a fantastic all inclusive holiday!

 
14.10.2021

av Dave T

Fantastic Holiday

We stayed there in the 1st week of October and were completely blown away The resort and location is fabulous the staff are great and the food was fantastic. From the time we arrived to the time we left we left totally looked after There was a fantastic range of foods on offer everyday, including fresh salads and fruit at every dining occasion. Id especially like to mention 3 members of staff that were always smiling, attentive and polite, Ellen around the Pool bar who worked tirelessly to supply drinks , Yaana and Nickos in the restaurant who were always on hand and had a smile and took care of us The facilities are great and staff so helpful This is definitely a Hotel we will be returning to ! - Thanks Mitis team for looking after us so well