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Lovely new area around the pool, but the room in the old sector - dated
We stayed in Natura Park in September 2022 - family holidays with our 4 y.o. son. The pools and outside areas of the hotel are really nice, especially the newer area close to the beach. Good shallow pool for kids. Plenty of sunbeds (however, they were entering the low season already so everything was pretty quiet). The food is OK, lots od choice, of course it is not gourmet :) but totally what you could expect from a mass-tourism place. Lovely staff at the restaurant, Ms Klodiana just lovely and very efficient. The room - big, but a bit dated (we stayed in the older sector of the hotel). For sure not 5 stars. Room rather clean, but towels not changed every day. They have a very small play area for kids at the beach, nothing special really. The beach itself is pebbly, so everybody stays around the pool anyway. To sum up - the new area close to the sea is 5 stars, lovely pools. The old area - pools are OK but room (even though spacey) looks tired and not 5 stars for sure.
Late summer wonderful trip
We stayed half board and thoroughly enjoyed our stay. The staff are all very friendly and hard working. Great location for windsurfing and an easy cycle into Kos Town or to Thermes. Very clean hotel and the food was good. Only suggestions would be to hire bikes from one of the local hires and not the hotel. Their bikes were old, in need of service and despite asking for 21gears we were given 7 gears. Otherwise, great hotel and will come back.
A wonderful place to rest and refresh body and mind
The resort is located a few tens of meters from the beatiful private beach with very convenient access to the sea. The resort is located only couple of minutes of drive from Kos Town. Public transportation is next to resort main entry. There is the excellent swimming pool with tanning beds and umbrellas all around. A bar is located next to the pool and serves guests with drinks, fruits and sandwiches of all kinds Our room was big and convenient with balcony, comfortable beds, wardrobe, table with drawers and large storage areas. The cleanliness of the room is particularly high. The food at the hotel is varied, delicious and suitable for all tastes. I would like to point out in particular that the staff at the hotel in general and the restaurant in particular are very kind, friendly and provide the best service. In general, we very enjoyed from our vacation in Nature Park Village.
Stench causing vomits, ants, not working WiFi, "sea view" room joke
It's 3 stars hotel at most, the green around needs much more care, the surrounding in general needs some renovation. Pros: fantastic staff in a bar and restaurant - always smiling, greeting, very positive and good people. Rooms are a bit outdated but cleaned everyday. Food was tasty, good variety of fresh vegetables and fruits, ice cream, cakes, sweets, good quality meat and fish, cooking stations on breakfasts and dinners. Cons: the biggest problem is absolutely disgusting and strong stench like from the septic tank. It was 3 or 4 nights during our stay when the smell was so strong that me and my wife were almost vomiting. And the worse is that it comes from outside the hotel and literally the whole Psalidi area has exactly the same problem. So all other hotels around too. I was so upset and desperate that I've localized the source of the smell - it's the sewage treatment plant, located on the hill, 650m straight from the hotel. If the wind is blowing towards your hotel - you can't do anything. It's a huge problem and I'm wondering why the Psalidi authorities didn't do anything about it yet. Next thing to complain is a lot of little ants in the room, they run on you when you sleep. They spray some chemicals in the room but it doesn't help much, the ants are back after a day. Further cons: WiFi doesn't work, opening any website is really a challenge. A room described as the "sea view room" was in fact a ground floor room with the view on a huge palm tree and the wall and yes - you could see the sea... through 50cm wide space. Simply waste of money because we paid extra for this "sea view". And we couldn't change the room because the hotel was fully booked. Last but not least, the all inclusive drinks are simply not suitable for drinking, the taste is disgusting, full of some chemicals. Only the beer and wine was drinkable. Summing up: so-so hotel, good food, great staff but disgusting smell, ants, "sea view room" joke and undrinkable all inclusive drinks cause that we advise to definitely avoid this place.
CHOOSE ANOTHER HOTEL!
I would really recommend people to chose another hotel. This hotel is a complete disaster. I really can’t understand, how this hotel has got 5 stars. I will let you know my experience on the different aspects of the hotel. The room was fine, a bit old, a little dirty underneath bed and with a view to a boring field. The bed was so extremely hard and uncomfortable that we had to take some sunbeds to the room so we could sleep just a little better. (I asked the staff for a bed that was more comfortable, and the next day they came with a little thin blanket). Next day i went to the reception asking if there was any possibilites that we could get another room or more softer beds (no problem for us if there was a price difference). The staff was very uncomprehending and said to me “it’s good to your back sleeping on a hard bed” and “it makes your back straighter” and much more. The staff in the place is so extremely rude and unplesant. After a long discussion with the staff we finally got some other beds, they were better but still hard. We layed the old used towels on the floor everyday but they didn’t change it. So we used the same towel for a week. They cleaned the old used cups and glasses by putting them into the sink on the toilet (without cleaning them). THE SMELL - there was such a bad smell outside, the staff said it wasn’t there fault - ok, but it’s still theirs responsibility to inform guests about the bad sewer smell. The AC made the room smell even worse. The food is very boring and absolutely not 17 eur worth. The beach, boring and dosen’t look like anything on the pictures. The whole hotel is actually just poorly maintained and it’s a pretty flat feeling being here. The pool is fine, nothing there. It Can be a bit hard to find a sunbed that isn’t broken. The hotel is located a long way from the town and it’s hard to get a taxi. If you are lucky maybe the bus will come by. If the staff on the hotel sees this review please send some of your employees to the intrance of the hotel and pick up all the trash filling up the sides of the road. It looks so freaking bad. The staff besides those at reception is smiling and are nice but it can’t in anyway make up for our bad experience. The hotel only accepts cash (nearst atm is 15 mins walk from the hotel) IF YOU SEE THIS, DO YOURSELF A FAVOR AND CHOSE ANOTHER HOTEL!!!